Education and Data Coordinator

Job Description

Organization Overview

Literacy Services of Indian River County is a nonprofit organization that has been helping adult literacy students improve their quality of life for over 50 years. We provide free, confidential, one-on-one tutoring and small group instruction to nearly 300 literacy students and English Language Learners every year.

Our work transforms lives, strengthens families, and improves the community. Adult literacy students seek our services to improve their employability, study for job certification exams, enhance their communication skills, prepare for the U.S. Citizenship and GED exams, and engage in their children's education. Volunteer tutors meet with students weekly to help students achieve their personal literacy goals.

Position Overview

The Education & Data Coordinator is an essential role that supports the organization’s mission-based, life-changing programs. This position is responsible for being the primary point of contact and Master Coach for over 100 volunteer tutors.

The Education & Data Coordinator designs and delivers high-quality, engaging, educational content for our tutors to help our adult literacy students achieve their goals. Using best practices, program evaluation, organizational data, and student needs as guiding principles, the Education & Data Coordinator leads the Professional Development of tutors through group training sessions and one-on-one individual sessions.

Additionally, this position is responsible for overseeing the organization’s data collection systems, processes, and platforms. The Education & Data Coordinator inputs data, runs reports, explains outcomes, and identifies needs based on agency data.

This position reports to the Executive Director.

Compensation & Scheduling

32 hours per week, primarily in-person
Hourly rate $20-25

Education & Data Coordinator Responsibilities

Tutors

Provides excellent customer service, while serving as the primary point of contact for volunteer tutors via phone, email, and in-person
Creates and disseminates a comprehensive, weekly newsletter (Tuesday’s Tips) to streamline communication, provides professional development tips, and keeps all volunteers, staff, and community stakeholders aware of important information
Develops and conducts innovative, inspiring volunteer tutor training workshops (virtually and in-person) for new and active tutors
Oversees and coordinates with Tutor Mentor Team to support all volunteer tutors, expand program capacity, and identify areas for improvement
Provides ongoing support and individualized tutor training, as needed
Builds positive, encouraging, and vibrant tutor-student relationships that will foster strong commitment, participation, and retention
Provides adult education content expertise for program growth; keeps current on best practices, analyzes program data, and suggests curriculum modifications accordingly
Assists with workplace groups by conducting student assessments and assigning appropriate curriculum

Data & Communications

Responsible for monthly tutor reports - collecting, inputting data, calling tutors to clarify information, and analyzing data
Manages the program database (LACES) and organization Social Media platforms
Produces monthly, quarterly, and annual data reports for Board of Directors, funders, and community stakeholders
Manages online inventory (Libib) and online forum (EdNet), ensuring resources are effective and used often
Assists with the preparation of grant applications, grant management, reporting requirements, and demonstrating measurable program outcomes of student performance
Inputs donation information into donor database (Network for Good), assists with donor acknowledgement letters, and pulls donor reports
Assists with the preparation of quarterly newsletters to donors and stakeholders

Team Support

Supports program outreach, community engagement, collaborations, organization events, and volunteer/student recruitment efforts, particularly in Vero Beach
Assists students, tutors, donors, and community partners at the Main Office
Answers phones, emails, and Social Media messages, responding within 48 hours
Other duties, as assigned

Position Requirements

Must possess a college degree (preferably, Bachelor’s in Education, teaching background, or related experience)
Passion for adult literacy and compassion for students
Superb written, verbal and computer skills
Bilingual conversation and written abilities (English/Spanish), strongly preferred
Experience using online platforms, databases, and shared drives (Zoom, MS Office, Facebook, Network for Good, LACES, Google Drive, etc.)
Ability to speak and conduct presentations in front of small and large groups
Demonstrated experience working with diverse cultures and populations
Self-directed and motivated to successfully manage multiple priorities and work well without supervision
Works smoothly with agency staff, students, and volunteers in a fast-paced office environment
Available to work evenings and weekends, as needed
Ability to lift up to 25 pounds, as needed

Qualified applicants: please send Cover Letter, Resume, and Personal Statement to hiring@literacyservicesirc.org

Literacy Services of Indian River County, Inc.

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Education & Data Coordinator