Position Summary

Responsible for gathering, composing, and editing process information into clear, concise, readable documents for policies, procedures, and job aids for the Servicing teams. Interviews subject matter experts (SMEs) to ensure technical accuracy of procedures and usability of job aid documentation, etc. Audits P&P documents to ensure proper change controls/management processes and approval levels.

Responsibilities

Develops, updates, and maintains policies, procedures, and job aids to support Servicing operations, ensuring alignment with system enhancements, process improvements, regulatory requirements, and compliance standards.
Collaborates with subject matter experts and business stakeholders to gather information, validate technical accuracy, and ensure documentation is clear, effective, and user-friendly.
Researches, organizes, and translates complex operational and technical information into clear, concise documentation, including process maps, flowcharts, diagrams, screenshots, and other instructional materials.
Drafts and maintains policy documentation to ensure compliance with applicable laws, regulations, internal controls, and Servicing business requirements.
Administers document management and control processes, maintaining a centralized repository of policies, procedures, and supporting documentation for audit and governance purposes.
Conducts periodic and annual reviews of policies and procedures to ensure content accuracy, regulatory compliance, adherence to change management standards, and appropriate approval and version control requirements.
Supports internal and external audits by providing documentation, evidence of approvals, version history, and records demonstrating compliance with established governance standards.
Performs other duties and projects assigned.

Requirements

Requirements:

Associate’s degree required; bachelor’s degree preferred.
Minimum one (1) + years of professional writing experience focused on communicating effectively and creatively with target audiences.
Experience in the mortgage lending industry preferred.
Ability to analyze technical information and write comprehensive policy/procedure documents appropriate to the audience.
Excellent writing, verbal, editing, and proofreading skills,
Strong attention to detail and commitment to producing accurate, high-quality documentation.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, SharePoint, and others as needed.

Why work for #teamloanDepot:

Competitive compensation package based on experience, skillset and overall fit for #TeamloanDepot.
Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
Work with other passionate, purposeful, and customer-centric people
Extensive internal growth and professional development opportunities including tuition reimbursement
Comprehensive benefits package including Medical/Dental/Vision
Wellness program to support both mental and physical health
Generous paid time off for both exempt and non-exempt positions

About LoanDepot

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base salary is one piece of our total rewards package and is structured within a range so you can progress as you grow in the role. For this position, the anticipated annual base salary range is $24.52 to $33.65 nationally. In certain high-cost geographic markets (CA), the anticipated annual base salary range is $28.37 to $38.94. Actual compensation will depend on your skills, experience, qualifications, and the work location tied to our geographic pay structure.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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