Assist the Consumer Compliance Officer & CRA Officer with the formulation; implementation and monitoring of the Consumer Compliance program and related risk to ensure that the bank achieves optimum compliance with all consumer protection laws.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Support the implementation and administration of the Consumer Compliance Program.
Assist in the monitoring of State and Federal laws and regulations, litigation, consumer groups and complaints against the bank affecting consumer compliance related matters.
Help manage the regulatory change management platform and monitor the implementation of responses to changes in applicable consumer protection-related laws and regulations, market conditions, and products and services by affected lines of business.
Serve as liaison between the various departments and consultants during Compliance reviews.
Assist in reviewing documentation, notification and disclosures required by the consumer protection laws.
Perform quality assurance reviews of compliance testing.
Assist in conducting compliance risk assessments.
Help consolidate and analyze consumer complaints.
Assist in the preparation of the consumer compliance, fair lending, and CRA regulatory (OCC) examinations.
Prepare Quarterly Compliance Newsletter for circulation to bank staff.
Assist in the coordination and participation of the product and service development process.
Assist in the administration of the Compliance Training Program.
Perform special projects and additional duties and responsibilities as assigned by the Consumer Compliance Officer & CRA Officer.

Competencies:

In order to perform the job successfully, an individual should demonstrate the following competencies:

Knowledge of federal laws pertaining to consumer protection and applicable state laws, including HMDA, FDCPA, Regulation O, Regulation B, Regulation E, Regulation Z, Regulation DD, Regulation P.
Ability to understand and analyze laws and regulations.
Ability to read, analyze, and interpret general financial data.
Communicate issues to Consumer Compliance Officer & CRA Officer in an effective manner.
Computer literate; fluency in Microsoft Office programs, especially excel.

Supervisory Responsibility: N/A

Physical Demands:

This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. Walking around the office and talking to employees and supervisors is required.

Travel Requirements: Minimal.

Required Education and Experience:

BA or BS required. A minimum of 3-5 years of experience in consumer compliance with a banking institution.

Additional Qualifications: N/A

Language/Communication Skills:

Ability to write reports, business correspondence, and procedure manuals. Ability to communicate effectively with others. Bilingual in verbal and written Mandarin a plus, but not required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. It is understood and agreed that the employee may be required to perform additional duties as assigned by the employee’s supervisor or Manager.

MJ Boyd Consulting

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