Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

This position supports a hybrid work arrangement. Onsite work requirements will vary depending on experience and business needs.

Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here .

We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!

Mohawk Global is currently seeking a Help Desk Technician for our Syracuse, NY office. The Help Desk Technician will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The successful individual must be a quick learner with an ability to work autonomously and with minimal supervision. This position requires a customer service-oriented disposition and a demonstrated approach at being proactive in anticipating technical problems and resolving them over the phone, instant messaging platforms and in-person.

Essential Responsibilities/Tasks:

Deploy PCs for refreshes and new employees
Maintain IT asset inventory for the organization
Promptly respond to help desk ticket system requests, emails and MS Teams messages from internal staff seeking technical support
Install, configure and repair computer hardware and software
Guide and support users through problem solving processes
Escalate complex issues if/when appropriate
Identify recurring issues and notify the IT team so that errors can be resolved
Notify users of outstanding/prolonged technical issues and cyber security vulnerabilities via company-wide email correspondence
Compose periodic newsletter-type emails regarding relevant technical and semi-technical topics

Desired Skills/Experience:

1+ years of relevant experience in IT support OR demonstrable foundational IT knowledge (education, certification, or equivalent experience).
Associates degree in Information Technology, Computer Information Systems or other related discipline preferred
Excellent customer services skills
Knowledge of help desk ticketing systems, Windows operating systems, mobile devices (i.e. iPhone and Android), inventory control and Endpoint Security Software
Experience working for a medium-sized organization with a multi-office structure preferred
Strong working knowledge of Microsoft Office suite products (Word, Excel, etc.) as well as MS Teams
Ability to identify, document and promptly troubleshoot user workstation failures in a fast-paced, real-time environment
Ability to develop, write and implement system applications procedures or documentation that provide direction and support to company employees and management

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Help Desk Technician