Title: Senior Manager, People Operations

Reports to: Chief Operating Officer

Direct Reports: People Operations Specialist | Recruiter (Future)

Indirect Reports: None

About Us:

myLaurel is the leader in home-based acute care tailored to the needs of frail, elderly, and complex patients. Our innovative Recovery at Home, Rapid Advanced Care, and Acute Care at Home models provide unmatched utilization reduction and readmission prevention for high-risk populations. Utilizing an interdisciplinary team of telehealth physicians, in-home paramedics, and RN care managers, myLaurel ensures patients avoid the conventional acute care journey from ER to admission to post-acute care. The innovative care model creates dramatic cost savings, helps patients avoid hospital-acquired conditions, and radically improves the patient and caregiver experience.

myLaurel Health has three clinical service programs:

Rapid Advanced Care: on-demand in-home acute care
Acute Care at Home: hospital patients are discharged home, and advanced care is continued in the home while simultaneously providing transition care, reducing time in the hospital and significantly reducing readmissions
Recovery at Home: post-hospital discharge program

Summary Description

The Senior Manager, People Operations will lead the development and execution of strategic HR initiatives that foster a scalable, people-first organization. This role will oversee areas of People Operations - including employee experience, performance management, compliance, onboarding, and HR process optimization - while ensuring alignment with organizational values and growth goals. As a strategic partner to leadership, this individual will help shape a positive, inclusive workplace culture and drive continuous improvement across the employee lifecycle.

While the primary focus is on strengthening core HR operations, this role will also support recruitment efforts by developing efficient, scalable hiring processes in collaboration with the department leaders. The Senior Manager will play a key role in refining the talent acquisition function to ensure it meets evolving workforce needs without compromising on candidate quality or experience. The ideal candidate brings strong process development expertise, including project management, a collaborative customer-focused mindset, and a passion for building empowered high-performing teams.

Key Responsibilities:

Lead and enhance the day-to-day operations of the People function, ensuring excellence in execution across the employee lifecycle
Design and implement scalable processes in performance management, onboarding, compliance, PEO partnership, and employee engagement
Develop and implement organizational policies and standard operating procedures (SOPs) to ensure compliance and foster a positive work environment
Develop and execute a comprehensive talent acquisition strategy aligned with organizational goals
Stay current on the most innovative recruiting trends and tools to build and manage a high-quality talent pipeline for both clinical and non-clinical positions
Build a close collaborative partnership with your hiring teams, to run an efficient, objective, and inclusive recruiting process and onboarding process
Own the candidate experience, keeping it top of mind throughout the recruitment process and training the myLaurel team to do, as well
Provide strategic guidance to senior leadership on talent management and People Operations matters
Develop recruiting reports and dashboards to track and communicate metrics to the business, while simultaneously using metrics to drive performance across the team
Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training
Payroll processing in support and partnership with the Finance Department
Maintain employee personnel files
Conducts or acquires background checks and employee verifications
Other duties as assigned

Key Competencies

Strategic thinking: Ability to align People Operations strategy with business objectives, anticipate future talent needs, and implement scalable solutions that support long-term organization success
Mentorship & Coaching: Demonstrated experience developing, mentoring, and empowering team members and leaders to enhance individual performance and support career growth
Change Management: Skilled in guiding teams through organizational transformation, process improvements, and cultural evolution while minimizing disruption and maintaining employee engagement
Operational Management: Strong focus on process optimization, systems implementation, and People Operations compliance to ensure consistent and efficient delivery of People services
Influence & Partnership: Proven ability to build trust and credibility with senior leaders, cross-functional teams, and employees at all levels through thoughtful communication and strategic partnership
Employee-Centric Mindset: Deep commitment to employee experience, engagement, and well-being; uses feedback and data to create inclusive, high-performance workplace environments
Analytical Thinking: Leverages data and insights to inform people strategies, assess risks, and support organizational decision-making
Communication Skills: Articulates ideas clearly and persuasively in both written and verbal formats; skilled in adapting messaging for different audiences and driving alignment
Emotional Intelligence: Navigate complex interpersonal situations with empathy, discretion, and professionalism - especially when managing employee relations or organizational change
AI Proficiency: Demonstrates understanding and practical application of AI tools, such as Gemini, to enhance People Operations processes, data analysis, and strategic planning

Key Performance Indicators (KPIs)

Time-to-fill open positions
Overall talent acquisition cost-effectiveness
90-day retention rate
Impact of People Operations initiatives on organizational performance
Employee engagement and retention
Compliance with onboarding requirements

Requirements

Essential

7+ years of progressive HR and Talent Management
A Bachelor’s degree or equivalent in Human Resources, business administration, or other discipline is required. HR certification, e.g., PHR/SHRM-CP or SPHR/SHRM- SCP, is a plus
The ability to thrive, and provide structure, in an ambiguous environment.Ability to work in an autonomous environment
Ability to manage up with cross functional leaders
Experienced working with a dispersed workforce

Preferred

Experience with Justworks and talent management system (i.e. JazzHR)
Experience with LMS, preferably Healthstream
Experience recruiting for clinical roles (Nurses, NP/PA, MD’s, Specialists, etc)
Experience recruiting at a startup and/or within the healthcare industry

Special Considerations

Prolonged periods of sitting at a desk and working on a computer

Location:

Permanent full-time remote schedule (Eastern and Central Time Zones preferred)
Some evening work may be required to ensure candidates are closed

Employee Classification: Exempt

Salary: $105,000 to $120,000

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Sr. Manger, People Operations