Executive Coordinator & EA to CEO

National Golf Foundation

Jupiter, FL (On-site)

Full-time

About the National Golf Foundation

The National Golf Foundation is the golf industry's leading research and intelligence organization, serving the business of golf for 90 years. We provide data, insights, and advisory services to the world's most recognized golf brands, facilities, and organizations.

About the Role

The Executive Coordinator & EA to the CEO serves as the primary relationship steward for NGF's Executive Membership, a curated tier of the golf industry's most influential organizations, while providing direct administrative support to NGF's President & CEO. This role sits at the intersection of high-touch member experience, data fulfillment, and executive operations, requiring exceptional judgment, discretion, and a proactive approach to managing relationships and priorities across a fast-moving organization.

Executive Member Concierge Responsibilities (60%)

Serve as the dedicated concierge for NGF Executive Members, managing the full membership lifecycle from onboarding and fulfillment through renewal and retention
Support the CEO in communicating NGF's research, thought leadership, and industry point of view to the Executive Member community
Curate and deliver quarterly database updates and tailored data resources to Executive Members in coordination with senior research leadership and the CEO
Manage Executive Member rosters, contact records, and access credentials in the membership CRM, ensuring accuracy and zero-lapse service continuity
Oversee billing cycles, renewal notices, and payment follow-up within established timelines; coordinate with the sales team on past-due accounts
Enroll new Executive Members, establish portal access, coordinate payments, and initiate fulfillment orders in the membership database
Maintain Executive Member depth charts, logo assets, and state/alpha company listings
Track and log all member fulfillment touchpoints in the membership CRM opportunity activity records
Coordinate Executive Member relations around NGF's flagship events (Symposium, Board Meeting, President's Council Retreat), including post-event packages for members who did not attend
Manage event logistics including contracts, registrations, hotel room tracking, vendor coordination, and attendee reporting for the Symposium, Board Meeting, and PC Retreat
Oversee NGF Direct email programs (Short Game and Rounds Played), including setup, distribution, database maintenance, and post-send metrics reporting

Executive Assistant Responsibilities (40%)

Manage and optimize the CEO's calendar, travel, and scheduling across time zones with precision and discretion
Prepare and organize executive correspondence, presentations, reports, and meeting materials
Coordinate meeting logistics including agendas, pre-reads, and follow-up actions
Support expense reporting, travel reconciliation, and administrative financial tasks
Anticipate executive needs and proactively resolve scheduling or operational conflicts before they arise
Handle sensitive information with the highest level of confidentiality and professionalism
Support cross-departmental initiatives and organizational priorities as directed by the CEO

Relationships

Reports to: President & CEO

Interacts with: Entire organization, NGF Executive Members, clients, and prospects

National Golf Foundation

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