Community Manager responsibilities include:
• Setting and implementing social media and communication campaigns to align with marketing strategies
• Providing engaging text, image, and video content for social media accounts
• Responding to comments and customer queries in a timely manner
Who You Are
• You are a tech-savvy professional who is experienced or (interested in growing your skills) in social media, PR and promotional events.
• You have exceptional oral and written communication skills and can help develop engaging content.
• You are a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Responsibilities
• Work with CEO to set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Monitor and report on feedback and online reviews
• Respond to comments and customer queries in a timely manner
• Organize and participate in events to build community and boost brand awareness
• Work closely with goals and vision of organization to ensure brand consistency
• Stay up to date with digital technology trends
Desired requirements and skills
• Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent writing & verbal communication skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask

National Professional Women of Color Network

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Community Manager