About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Position Summary

The Business Services and Operations Associate supports the Business Services and Operations team in delivering a range of core functions, including travel logistics, employee engagement coordination, procurement support, and day-to-day operational and administrative support.

This role plays a key part in supporting Nava’s remote employees by supporting improvements to our operational culture and ensuring seamless experiences across our national team. The Business Services and Operations Associate sets high standards for efficiency, follow-through, and service, incorporating feedback from the wider team to help strengthen Nava’s culture and mission-driven work. This role must be located in the DC area.

What You'll Do

Provide support for internal mailing, shipping, and product tracking services, ensuring timely delivery and accurate documentation
Contribute to Nava’s financial health through accurate budget tracking, reporting, and timely expense reimbursements
Manage and triage Eden tickets related to setup, travel, expenses, office access, and general employee inquiries, ensuring prompt and effective resolution
Coordinate logistics for internal and external contacts, including travel arrangements and room scheduling for meetings and events
Assist employees with travel coordination, including bookings, reimbursements, and itinerary management
Support employee engagement activities, such as gifting initiatives through Goody and other vendors
Contribute to the onboarding experience by coordinating swag distribution and providing orientation support
Offer logistical assistance for training, onboarding sessions, and virtual events to promote consistency and engagement
Manage and review initial setup budgets to ensure compliance with company policy and spending guidelines
Review, process, and track vendor invoices to ensure timely and accurate payments
Support procurement operations and reconciliation efforts to maintain budget accuracy
Assist with budget tracking for events, programs, and engagement initiatives
Approve home office setup requests and review expense budgets submitted by other teams
Collect and review receipts for the expense tracking system, ensuring compliance and data accuracy
Partner with the billing team to notify them when expense reports are ready for review
Contribute to cross-functional business services projects and process improvement initiatives
Maintain service trackers, vendor contracts, and documentation to support operational continuity
Provide day to day administrative support to the Business Services and Operations team, including scheduling and coordination of internal and external meetings, assist with planning and executing internal events, staff meetings, and company-wide initiatives, ensuring high-quality experiences and seamless logistics

Required Skills

Experience planning and executing company and/or team events
Highly organized, resourceful, reliable, and detail-oriented
Experience with organizational software, specifically GSuite
Comfortable learning new systems and processes
Ability to work independently and autonomously within a distributed team while soliciting feedback when necessary
Ability to think strategically around trade-offs and short term vs. long term benefits
Ability to build and form strong relationships with both the internal team and external vendors
An adaptive, empathetic, collaborative, curious, creative and positive mindset, who loves to brainstorm and work closely with the team.
Excellent written and verbal communication skills

Desired Skills

Education: Bachelor's degree or equivalent experience desired, but not required
Experience working with a collaborative team
Ability to plan large scale community outreach/speaker/team events
Experience planning and executing industry networking, conferences, speaker panels, and/or recruiting events
Experience planning large internal events (50+)
Working with distributed teams and managing multiple office locations
Experience with Unanet or similar ERP
Experience with Jira Confluence Workspace
Experience with multiple types of contract pricing
Experience in professional services environment

Other Requirements

All roles at Nava require the following:

Legal authorization to work in the United States

Ability to meet any other requirements for government contracts for which candidates are hired

Work authorization that doesn’t require visa sponsorship, now or in the future

May be subject to a government background check or security clearance, depending on the contract

Perks working with Nava

Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs

Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost

Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge

Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO

Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus

Parental leave — paid time off for new parents, plus weekly meals delivered to your home

Wellness program — full platform offering physical, mental, & emotional health resources & support tools

Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program

Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest

401(k) match — Nava matches 4% of your salary to support your retirement savings plan

Flexible work — remote-first environment with flexibility built around your schedule and responsibilities

Home office setup — company laptop & setup assistance provided via Staples for remote work needs

Utility support — monthly reimbursement to help offset eligible home office utility expenses

Learning opportunities — internal training programs and resources to help grow your professional skills

Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs

Referral bonus — get rewarded when you refer great people who join the Nava team

Commuter benefits — pre-tax commuter programs to support in-office travel when applicable

Supportive culture — A collaborative and remote-friendly team environment where people genuinely care

Location

We have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin

If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.

Stay in touch

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Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.

Nava

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