Founded in 2017, NinjaHoldings works to give everyday Americans better access to financial services than traditional institutions typically provide. Through our CreditNinja and NinjaCard brands, we offer digital banking and lending products designed for consumers often overlooked, paired with incentives that support long-term financial improvement. Our Edge brand extends this expertise to other companies, providing underwriting, fraud detection, and analytics services. Headquartered in Chicago with a distributed global workforce, we are a lean, growing organization committed to advancing consumer finance in the US.

Job Summary

NinjaHoldings is seeking a highly skilled and results-driven Sr. Communications & Email Marketing Associate to develop, execute, and optimize email, SMS, and push campaigns. As the owner of customer communications, you will manage the full lifecycle, including strategy, building and QA, execution, and reporting.

You will use data-driven insights to optimize segmentation, improve deliverability, and maximize customer conversion and retention. The ideal candidate is highly detail-oriented and analytical, with a willingness to take on meaningful ownership and day-to-day autonomy.

Key Responsibilities:

Build and execute email, SMS, and push marketing campaigns to drive new customer acquisition, retention, and engagement
Support day-to-day tasks including, but not limited to: developing, launching, analyzing and iterating on A/B tests to improve the overall customer experience
Debug technical issues related to HTML/CSS, journeys, lists, and other aspects of email execution
Monitor and maintain email deliverability, reduce spam compliants, and improve open and click-through rates
Build and maintain dashboards to investigate anomalies and monitor and report on performance
Utilize competitive marketing research and product intelligence to understand the competitive landscape
Collaborate with our PM and engineering teams to create requirements and assist with the development of marketing-related features

Ideal Candidate Will Have:

4+ years of experience in email, CRM, or lifecycle marketing, preferably in financial services or other highly regulated industries
Proficiency in multichannel marketing platforms such as Iterable, Braze, Marketo, or similar automation tools
Strong technical skills including knowledge of HTML/CSS and working with SQL for querying relational databases
Advanced analytical skills with the ability to interpret complex datasets and translate insights into actions
Experience in A/B testing, multivariate testing, and journey optimization
Proven experience with project management, including the ability to prioritize tasks and adapt to shifting business priorities
Comfortable leveraging AI tools to improve workflow efficiency and campaign quality
Exceptional written communication skills, strong sense of ownership, and attention to detail

Additional Pluses:

Experience working in a remote environment
Experience with referral and affiliate marketing
Experience with Figma, Canva, Validity/Litmus

Benefits & Perks:

Flexible Paid Time Off
Health Benefits with generous medical, dental and vision insurance plans
401(k) with matching contribution
Paid Family Leave
Annual Wellness & WFH Subsidies
Employee Referral Program
Remote first culture with convenient downtown office in the heart of the city

IMPORTANT NOTICE:

Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.

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Sr. Communications & Email Marketing Associate