At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

As members of the Content Governance team within Communications, content editors edit and proofread a broad scope of internal and external content, such as marketing materials, patient-facing materials, signage, social media copy, articles, reports, emails, newsletters and more. Editors make corrections for brand voice and style, and grammar and mechanics. They also perform a first-line risk assessment and flag items for further review as warranted. The successful candidate will have keen attention to detail, strong command of written English, knowledge of AP style, excellent judgment, and the ability to work efficiently and decisively without sacrificing accuracy. Healthcare communications experience is a plus but not required.

This is a hybrid role. Staff will be on-site 2 days a week. The in office locations can be at Woodstock, Warrenville or downtown.

The Communications Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Communications Specialist is responsible for supporting their Manager and other Communications team members in the execution of communications plans for assigned focus areas. This role is an activation expert and understands how the elements of a communications plan work together for maximum impact. Communications Specialists are also expected to have flawless execution of their plans in coordination with other team members. This individual works collaboratively with internal stakeholders in their assigned focus area.

Responsibilities:

Supports his/her Manager or Program Director in activating communications campaigns.
- Contributes to planning, execution and delivery of tactics necessary to launch comprehensive communications campaigns
Acts as the team’s content developer.
- Authors and edits articles, letters, emails, and other communications, and oversees design elements
- Provides ad hoc writing support to team members/clients
Utilizes excellent project management capabilities.
- Creates timelines for each tactic in the plan and manages them to ensure delivery
- Proofs all materials and obtains appropriate approvals (management, legal/risk, other)
- Utilizes project management software to manage programs
- Monitors the effectiveness of communications tactics through analytics and other measurement
Other duties as assigned.

Qualifications

Required:

Bachelor’s Degree in Communications, Journalism or related field required.
Minimum two years of experience in communications, marketing, and project management.
Excellent project management skills.
Basic knowledge of print production. Proficient in all Microsoft applications.
Must have exceptional interpersonal skills with a strong customer service orientation.
Highly motivated and proactive, with a “can-do” attitude.

Preferred:

Understanding of healthcare industry and academic medical centers.

Management Responsibility:

This position will not have direct reports.

Population Served:

Leaders of each team within Marketing.
Regional or system clients as identified.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

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Content Editor/Communications Specialist