DSS Community Outreach is dedicated to expanding access to information and resources about HRA and DHS programs in the community by bringing services directly into the community and by partnering with and serving as a resource to community-based provider organizations serving HRA and DHS clients and applicants. Community Education is dedicated to ensuring that all New Yorkers, including community-based providers, have access to presentations and trainings about HRA and DHS benefits and programs.

The Office of Community Outreach is seeking two (2) Community Coordinators to function as Community Educators.

Under the general supervision of the Community Education Director, with some latitude for the exercise of independent judgment and decision-making, the Community Educator is responsible for conducting workshops and training for community-based organization providers and advocates about HRA and DHS benefits and programs; and provides in-person virtual training. The Community Educator coordinates and participates in panels and compiles and disseminates communications to a network of Community stakeholders.

The Community Educators will:

Conduct workshops and trainings for community-based organization providers and advocates in

the community to build capacity and knowledge around HRA and DHS benefits and services.

Conduct general overview trainings on comprehensive benefits and programs, as well as program-

specific trainings with in-depth program modules that cover information about general eligibility, steps

to apply and maintain benefits, and best practices for clients and CBO staff assisting clients.

Conduct in-person and virtual presentations and workshops for low-income New Yorkers and other

members of the public interested in learning more about DSS-HRA-DHS benefits, programs, and

services, including learning how to use ACCESS HRA. Educates and empowers New Yorkers to

access public benefits for which they may be eligible.

Track data and qualitative feedback and compiles weekly and monthly reports to the Director.

Escalate critical issues in a timely manner.

Identify knowledge gaps and areas for improved training. Assists with development curricula and

content, revises and improves upon existing curricula and content for a community partner audience.

Prepare content for weekly communications to external partners and supports the Director in

compiling weekly newsletter.

Work Location:

4 World Trade Center, New York, NY

Hours/Schedule:

M-F, 9-5

Minimum Qualifications

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

NYC Department of Social Services

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COMMUNITY EDUCATOR