Ocean Edge Resort & Club is excited to announce the exceptional career opportunity of Member Relationship Communications Manager. Qualified candidates are positive and effective communicators with strong interpersonal and organizational skills. Candidates should thrive in a dynamic, fast paced environment and be highly focused on superior member experiences.

General Purpose

Provides member relations services, reception, communications, website development and upkeep, newsletters and booklet developments, Club event planning and execution for the betterment of the Club experience.

Essential Duties

Maintains and develops relationships with current members to encourage club participation in events, socials and daily enhancements. This is to include but not limited to attending member functions and weekly social engagements that members frequent.
Effective team member to offer solutions and suggestions to membership complaints, issues, facility challenges and overall ways to better enhance service, a hospitality culture and the Club culture.
Effectively communicates with management and associates to increase knowledge of membership goals, membership satisfaction and membership retention.
Composes membership correspondence including but not limited to: Club announcements, upkeep of the digital presentation boards, bi-weekly member communications, member newsletter and reports.
Initiates new member on boarding processing, inclusive of welcome letters, information on website access, on-line bookings and introduction to the Ambassador Committee.
Assists with marketing and mailing promotions for Club events and new member incentives
Prepares and distributes various Club mailings inclusive of Club announcements and newsletters
Answers member and prospective member questions with accuracy and efficiency
Maintains website updates, communication tools, event postings and registrations on a daily and weekly basis as needed
Orders and maintains membership service office supplies inclusive but not limited to guest carts, printer ribbons and cartridges, paper, etc
Performs various administrative and management duties during Club events
Maintains complete understanding of the membership categories rules and regulations, with specific emphasis on the sponsored guest
Assists in the preparation of the monthly membership reports for the department
Supervises and trains up to two service associates on sponsored guest pass production, event registration, and administrative skills required for the service desk functions
Performs other duties as required and self initiated as part of the team culture to maintain accountability for our Club development
Effectively plans, schedules and coordinates the Club events with the Sales & Catering teams to meet financial requirements according to budget plan

Education / Experience

Associates Degree (AA) or equivalent from two year college, Business & Marketing preferred.
Knowledge of Microsoft Office applications, excel worksheets and willingness to be trained to manage the Club Member's website
Extremely organized with the ability to manage multiple events in advance as well as the day to day operations of the Membership Services Desk

Employment & Compensation Package

Full Time Year Round
Position Salary
Employment Benefits as provided by HR in offer letter

Ocean Edge Resort & Golf Club

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Member Relationship Communications Manager