Ophthalmic Consultants of Boston (OCB) is looking for a Regional Business Manager-South to join our team. The Regional Business Manager (RBM) South is responsible for management of the Front Desk administration and business operations in assigned locations (Weymouth, Cape-Falmouth, Sandwich, West Yarmouth, Plymouth, and Pembroke).

The Regional Business Manager will lead a team to ensure day-to-day success for multiple OCB locations. The RBM works alongside management leadership to execute the practice vision, create successful patient experience, operational efficiencies, and financial goals. The RBM will also collaborate closely with stakeholders across OCB, including Clinical Management, Physicians and optometrists, Finance & Analytics, and Scheduling & Billing departments to drive performance initiatives and metrics. The Regional Business Manager will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.

Key Requirements:

Manages and supports the needs of the practice, setting a tone for accountability and professionalism within the practice
Enforces standardized processes, policies, and procedures to ensure consistent and high-quality

Monitors performance goals, tracks key metrics, and implements strategies for continuous improvement.

Works to achieve location Key Performance Indicators (KPI) targets including inventory management, patients’ satisfaction, and staff productivity reports
Monitors clinic budgets and financial performance to optimize revenue and control costs
Ensures alignment between departments when it comes to staffing needs within the practice
Communicate efficiently with employees, including the hiring, training, and onboarding of new employees and physicians to practice. Lead meetings, provide feedback and encourage efficient work flows each day
Supports and facilitates employee growth and development within the organization
Promotes a positive culture within the team in alignment with company values and mission
Maintains a patient-centered approach, ensures high-quality care and exceptional patient experience
Monitors patient satisfaction surveys, addressing concerns and making improvements, as necessary
Works to build and maintain strong relationships with providers, referral sources and other stakeholders
In-depth understanding of Front Desk and operations duties throughout the practice
The ability to take initiative, be accountable, well-organized, and self-motivator who cares about the outcome
Works well with others and is a collaborator, interacts effectively with employees, managers, and physicians

Example of Duties:

Manages the development and implementation of OCB policies and procedures directly impacting patient registration and confidentiality, HIPPA compliance, eligibility, billing, collections .Ensures that nightly close is balanced and reconciled
Full knowledge of EPIC: patient registration, insurance benefits/coverage, payer guidelines and guarantor balances. Lead initiatives to increase FD collections to meet clinic budget projections

Selects; trains and develops; establishes goals and evaluates performance of staff; establishes schedules and monitors time and attendance of Front Desk staff for assigned offices.

Develops and implements quality assurance (Q/A) tracking reports to evaluate and determine if each staff member is meeting benchmark standards of accuracy and expected collection percentages as determined by management
Provides monthly Q/A tracking results to management; to help assess, develop, formalize, and execute training programs for all Front Desk Staff to improve educational and professional development
Develops and implements a bi-monthly FD newsletter to ensure a uniform message is being delivered to all staff, focusing on setting, and maintaining best practices for all offices
Utilizes practice management systems/reports to review, audit and address any patient scheduling, billing, or collection issues. Works collaboratively with front desk, billing staff and clinical/administrative team to resolve patient issues
Establishes objectives and goals and communicate expectations to and motivates Front Desk staff to ensure that benchmarks and objective/ goals are accomplished
Maintains Front Desk User Manual published in SharePoint, to ensure that policies/procedures and workflow processes are maintained and accessible
Helps to coordinate Quarterly OCB/Billing workshop training sessions for Front Desk staff. Leads regular staff meetings with front desk team members
Coordinates regular meetings with management and staff to ensure smooth and efficient scheduling of diagnostic testing and patient appointments
Provides feedback regarding additional features or modifications that would add value to the EPIC System
Travel to assigned locations on a weekly basis is required
Performs related job duties as required

Education and Experience:

Bachelor’s degree preferred or 5+ years in Practice Management or Operational Management in Healthcare
3+ years of progressive management experience
Proficiency with various information management systems (Epic, Outlook, SharePoint, Teams, etc.) and phone systems required
Ability to function in a fast-paced, high-pressure environment and be able to meet deadlines
Lean Six Sigma experience a plus
Travel required. Supervision Received: VP, Revenue Cycle Supervision Exercised: team of 20+ Front Desk Staff Members

Benefits Offered:

Health & Dental Insurance- starts 1st Day of Employment
Paid time off and Paid Holidays
Health & Dependent Reimbursement Accounts
401(k) Plan with Company Contribution
Co. paid Life and LTD Insurance
Employee Discounts

To find out more about OCB, please visit our website at

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Regional Business Manager-South