Who We Are

COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

Account Manager

We are looking for a knowledgeable and customer-focused Client Account Manager to join our team. The Client Account Manager will serve as the primary point of contact for key clients, helping them optimize product use, and achieve their goals. This role combines technical expertise, customer support, and account management to build strong relationships and drive customer satisfaction and retention and grow wallet share.

Key Responsibilities:

Serve as the client’s point person for assigned accounts by working jointly with the Outside Sales rep on new client hand-offs and managing service project requests
Proactively work to develop strong relationships with the key client decision-makers
Identify client white space and opportunities to support our clients through expansion of products and services to achieve their business goals and achieve sales targets
Gather client feedback and provide it to internal departments to enhance the quality of serviceas well as recommendations to add products or services
Ensure clients’ needs and requests are satisfied on a timely basis
Prepare for client discussions by understanding a client’s business, key decision makers, and current product or solution gaps before conducting unique touches or a formal business review.
Conduct business review sequences based on defined account segments to evaluate clients’ business needs. The AM should translate those needs into solutions supporting the client’s business goals and objectives
Oversee the development of project and product quotes, pricing, and availability by working with internal teams to provide complete information to provide the client with an accurate and timely estimate or quote
Promptly respond to calls and emails from clients, including answering questions problem-solving, and quarterbacking issues resolution or escalation with proper company resources
Inform management of client retention risk through the CODE RED program. This includes developing a client cure plan in conjunction with the services team
Accurate and timely submission of internal reports and required paperwork to management as directed
When appropriate, as you identify “raving fans,” work to get referrals through the referral program and identify TCP case studies for our marketing team
Attending weekly meetings and training as defined by the manager

Key Qualifications:

Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
3+ years of experience in account management, customer success, sales, or a related field
Must have the desire to succeed and have a competitive, can-do spirit
Exemplary high standards of client service, honesty, integrity, and endeavor
Ability to use initiative in identifying, addressing, and resolving day-to-day issues and challenges
Ability to communicate with peers and management clearly and promptly.
Ability to work in a broadly defined team, leveraging resources from across the company, including Services, Sales, Engineering, and Client Support
two years of experience in a client relation, account management, or client success role preferred
Ability to effectively prioritize numerous competing priorities
Experience in selling or supporting technology to clients in a business environment preferred
The innate ability to look beyond what’s on the surface of any client issue and articulate that need or problem to management and other support teams
Proven ability in effectively managing client relationships and being a team player
Able to quickly develop an understanding of financial solutions and knowledge to effectively communicate appropriate strategies and solutions to current clientsto help them solve business issues
Acquire a baseline knowledge of the product catalog not as a technical expert but to assist a customer with their technology roadmap as you will be answering questions and consulting clients

What we do for you

At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Flexible PTO
10 Holidays including your Birthday and a Floating Holiday!
Gym reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid Maternity and Paternity leave
Paid certifications
Learning and development programs

Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

Powered by JazzHR

n0wTSy4sPS

Palmetto Technology Group (PTG)

New Jobs

Client Account Manager