We Are Committed to an Inclusive Workplace

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

How You Will Contribute

The Email Manager serves as the institutional lead for all email communications, overseeing strategy, execution, and performance optimization across departments. This role manages the email platform, centralized calendar, and audience segmentation to drive engagement, attendance, membership, and revenue. The Email Manager ensures brand and messaging consistency while coordinating cross-functional teams and maintaining best practices in email marketing.

Specifically, you will:

Lead the development and execution of the institutional email marketing strategy and calendar
Manage audience segmentation, list health, and performance optimization using data-driven insights
Own and administer the email platform (Campaign Monitor), including testing, deployment, and troubleshooting
Create, maintain, and update standardized email templates aligned with approved design direction
Oversee institutional email lists (e.g., Global, Programs & Events, Kids & Families) and ensure compliance
Manage the centralized email calendar, coordinating with departments to align messaging, timing, and cadence
Build, format, test, and deploy email campaigns using approved templates and content
Collaborate with internal teams and external vendors (e.g., Mail Bakery) to support campaign execution and technical needs
Serve as the primary point of contact for email processes, establishing workflows and reinforcing roles across teams
Provide guidance to departments on timelines, template usage, and email best practices
Ensure consistency in brand voice, messaging, and user experience across all communications

Your background and experience include:

Bachelor’s degree in marketing, communications, or related field, or equivalent experience
3–5+ years of experience in email or digital marketing
Experience with email marketing platforms (e.g., Campaign Monitor or similar)
Strong project management, organizational, and analytical skills
Excellent written and verbal communication skills
Ability to manage multiple priorities and collaborate across departments

Position And Compensation Details

The salary for this position is $64,133
This position is Full-Time, Exempt, and 35 hours per week
This position is part of the AFSCME Local 397 bargaining unit.
This position reports to the Director of Marketing
This position is required to be performed fully onsite at Philadelphia Museum of Art locations
Physical requirements:
- Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job

Institutional Requirements

Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums
Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest
Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences
Maintains confidentiality
Adheres to all museum protocols, procedures, rules, and policies

Application Timeline

Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer

Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:

Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores

We offer a comprehensive benefits package for employees including:

Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays
Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure

Philadelphia Museum of Art

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Email Manager