Summary: Primarily responsible for sales of memberships and event sponsorships. Leads the on-boarding of new members and increases the retention of existing members through management and implementation of the Chamber's retention and member education efforts. This requires a very proactive approach to customer service. In addition, the position is responsible for activities supporting services to the Chamber's membership and sponsors, including maintaining accurate/quality records in the customer relationship management (CRM) system, performing accounts receivable functions, and implementing membership outreach programs.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Develop and maintain thorough knowledge of Chamber membership and sponsorship levels and benefits to convey advantages of membership and sponsorship, as well as address members’ and prospect members’ needs or requests.

2. Manage all aspects of membership expansion and retention, including potential member research, member pitches, and member retention contacts and outreach. Track use of member benefits.

3. Plan/coordinate new member on-boarding process, including communications and Member Orientation meetings.

4. Pitch event sponsorships to members by communicating the benefits of the sponsorship levels.

5. Assist in the preparation of the annual Sponsorship Package and keep detailed records of sponsorship commitments throughout the year.

6. Manage the volunteer Ambassador Committee; prepares contact list/information, meeting notices, development of agendas, recording of minutes, and other relevant logistics in the conduct of the meeting.

7. Assist in coordinating and managing Chamber events.

8. Prepare new member, prospective member, and retention reports.

9. Represent Chamber at events, as assigned.

10. Report regularly and work directly with the President on all activities relating to the roles.

11. Attend Chamber networking meetings, committee meetings, and others as assigned.

12. Assist with resolution of member concerns and service issues through coordination with the President.

13. Manage all membership information in the Chamber CRM database for quality control and accuracy and coordinate the updating of said information as needed.

14. Work closely with Chamber President to achieve overall Chamber goals and objectives within timeframes specified.

15. Performs all other duties as may be assigned by the President.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to present and/or speak effectively and persuasively with prospects, members, and employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Experience managing accounts receivable process and/or accounts payables.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Knowledge of Word processing software, spreadsheet software, digital marketing platform like Constant Contact, basic design applications like Canva, social media outlets

Education/Experience:

Bachelor’s degree preferred. Minimum: Associate degree (A. A. / A. S.) or equivalent from two-year college or technical school; one to two years related experience (i.e., sales, membership/business management, newsletter development, event planning, accounting, etc.) and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

· Emotional Intelligence/diplomacy

· Oral communication skills

· Written communication skills

· Listening skills

· Customer/client service skills

· Diplomacy skills

· Professionalism

· Organization and prioritization skills

· Planning skills

· Time management skills

· Sales skills

Physical Demands:

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, use hands, reach with hands and arms, and talk and hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch or climb stairs. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment is similar to a typical office environment with characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is infrequently exposed to outdoor weather conditions. On client visits, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, and risk of electrical shock.

The noise level in the work environment is usually quiet.

TO APPLY

Please submit a resume AND cover letter to Kim Barlag at Kim@pickeringtonchamber.com or mail to Pickerington Area Chamber of Commerce, 21 Lockville Rd., Ste. 100, Pickerington, OH 43147. Please submit salary requirements. Candidates without a cover letter or salary requirements will not be considered for the position.

Posting dates: April 22 until position is filled.

Location: Pickerington, OH

Hours Per Week: 30-35 hours (will consider PT at 20-25 hours for ideal qualified candidate)

Flexible schedule between 8 a.m.-5 p.m. (some remote work possible)

Vacation and holidays

No health insurance available

Pickerington Area Chamber

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