The safety and wellbeing of our customers and employees is our top priority. Most of our Corporate office operates remotely as we continue to closely monitor COVID-19 updates at the national and local levels (some positions may operate on-site).

Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits.

Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team!

The Communications Manager leads the strategy and implementation of store communications. This role creates plans to increase employee awareness of key information and promote engagement between our field operators and corporate teams. The Communications Manager ensures employees at the field and corporate levels are aware of key changes and project updates. He/she will distribute executive messages, prepare presentations, internal memos, and conduct meetings to share information. He/she may develop electronic and print materials and explore creative and innovative approaches to engaging the audience.

This position is responsible for creating and disseminating an internal weekly newsletter to corporate and field employees. In addition, the Communications Manager continuously explores other modalities (e.g., short videos, recorded webinars) to reach the target audience. This position is an individual contributor without direct reports. Peer leadership and leading by influence are critical to being effective in this role.

Major Responsibilities

Lead the internal communications function and make necessary strategy adjustments in conjunction with key stakeholders.
Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders.
Plan, edit, and write content for a variety of internal communications mediums.
Implement communication plans to increase employee brand awareness.
Ensure employees are kept informed and motivated by communicating through several channels, such as staff intranet, email bulletins, and audio/video media.
Assist with gathering data/communication/speaker notes for leadership calls and post on company intranet.
Draft and publish all store-facing communications.
Deliver creative support for employee marketing initiatives, including print, digital, and video content.
Monitor and report on newsletter viewership from the field and present information to leadership.
Manage “look and feel” of internal intranet and oversee content management of all posted materials.
Partners with Director of Training & Communications as well as SVP of Store Operations on annual operational metrics.
Leads cross functional team with IT, BI, and Product to implement changes in intranet, through printed materials and document changes in a timely manner.

Key Competencies

Communication (Written and Verbal)
Organized
Solution-Oriented
Analytical
Innovative
Relationship Building
Confident
Articulate
Time Management

Other Internal/External Interactions

Employees & Management

Minimum Qualifications

College degree in Communications, Journalism, or similar discipline with 2-4 years of working experience in similar communications role preferred
4+ years of equivalent work experience with submission of published written samples will be considered in lieu of degree
Previous experience in communications for a similar organization is a plus.
Experience in the retail and/or financial industry supporting field teams is a plus .
Experience creating and delivering presentations is required.
Excellent writing, editing, and proofreading skills as well as journalistic ability to source stories from employees.
Experience collaborating across various departments with strong interpersonal and relationship building skills is required.
Confidence explaining communication techniques to senior executives.
Must have the creative ability to devise communication strategies with digital skills.
Familiarity with information technology, especially digital and video means of communication, is essential.
Proficiency in Microsoft Office Suite, specifically PowerPoint, Word, and Outlook is required.
Proficiency in graphic design and instructional design tools such as Illustrator, DreamWeaver, and Articulate is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities. While performing the duties of this job, the employee is regularly required to sit, stand or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am. to 5:00 pm. This position might occasionally require long hours and weekend work.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.

EEO Statement

ACE Cash Express provides Equal Employment Opportunity (EEOC) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Populus Financial Group

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Communications Manager