Writer III (Retail Field Communications Writer/Editor (Retail Stores + Retail Care Centers)
100% Remote - PST Candidates Only
12 Months contract with extension
$70-$72.00/hr on w2

Job Summary:
Retail Engagement and Marketing is seeking an experienced writer and editor who will be responsible for crafting and editing our critical Retail field communication, as well as creating communications that enable our teams to get the information they need to do their job well. This role will work closely with our Communication Strategy team as well as key cross functional business partners to ensure internal communications are timely, relevant, and supportive for the needs of our field teams, including Retail Store and Retail Customer Care (RCC) team members.

Communications Writers/Editors work at the intersection of many disciplines .Retail, and are a key player in shaping the narrative and actions to mobilize our field teams in a way only Client. It is important that they are able to work at a fast-pace in response to the fluid and evolving needs of our business, and are able to craft communication that is accessible and useful for our busy field teams.
The ideal candidate demonstrates outstanding copywriting and copy editing skills cross all communication channels, from online, to narrative, as well as emails and newsletters. You possess strong communication, project and time management skills, and have a proven ability to work collaboratively with others including executive leadership in a fast-paced, constantly-changing environment. You are a motivated, self-starter who stays calm under pressure.

Key Qualifications:

4+ years developing and writing communications preferably within an internal communications function; field communications experience a plus; expertise in developing audience-first urgent communications for unplanned or “in-the-moment” situations.
Possess excellent writing skills that can deliver clear messages that motivates behavior change while
meeting business goals in a fast paced, dynamic, global environment.
Experience navigating a complex group of stakeholders. Working cross-functionally within a large business structure.
Deliver great storytelling, articulating vision and purpose; While also providing concise tactical and
operational content. Able to contextualize all actions in a broader strategic narrative that ensures teams can connect messages and tasks to a higher vision.
Exceptional communication and interpersonal skills and ability to develop strong working relationships.
Self-starter who works effectively in a fast-paced environment and is comfortable managing ambiguity while delivering projects to completion with minimal guidance.
Strong analytical skills.
Excellent presentation, written and verbal communication skills.
Strong project management capability with exceptional attention to detail.
Exceptional learning agility — ability to listen, learn, and apply insights during dynamic situations.
Demonstrated passion for Retail, with experience on how to engage people in a human way at the scale of .

Description:

Work with key stakeholders to write, edit and curate our weekly communications for the field.
Writes, edits, and curates field communication response to unplanned events and crises.
Collaborate with the cross functional business partners to develop and implement response comms,
processes, and procedures to enable our Retail field teams to do their best work.
Ensure feedback and insight from our teams, including engaging them in idea generation and content
creation with the necessary guardrails.
Ensure readiness for communication in the field, partnering the editorial team to ensure content is suitable and that leaders are equipped to deliver messages where relevant.
Ensure our credo and values are represented in all communications in the Client one of voice.
Support and develop a response strategy for unplanned events and follow through, ensuring all audience recipients are well informed.
Retail is 24/7. Ability to respond to unexpected issues that may occur outside of regular working hours.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

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