It is the policy of Quality Care for Children (QCC) that all employees shall receive an equal employment opportunity without regards to race, color, religion, veteran status, sex, national origin, age, marital status or disability in employment.

Community Outreach Engagement Coordinator

Department: Parent Services

Supervisor: AssistantDirector, Parent Services

Salary: $38,000-$44,000

POSITION SUMMARY

The Community Outreach Engagement Coordinator has a dual responsibility to broadly promote Quality Rated Child Care and www.qualityrated.org. This position serves as the point person for both identifying and participating in community outreach activities and providing resources to families that contact the ALL-GA-KIDS Call Center (1-877.ALL.GA.KIDS) for consumer education and child care referrals. Additionally, this position is responsible for coordinating and setting up web-based and in-person parent learning opportunities.

RESPONSIBILITIES

Public Outreach Activities (35%)

Support the Parent Services Department in promoting Quality Rated Child Care at various statewide community events for families
Develop creative outreach methods such as informational flyers, e-blasts/posts, and social media communications promoting ALLGA KIDS and Quality Rated Child Care with the collaboration of the Director of Marketing.
Monitor, maintain and purchase authorized QR promotional collateral materials
Promote Quality Rated Child Care serving as QCC’s outreach liaison by identifying and securing vendor space at family- centered community and statewide events
Create, organize, and manage calendar to track current and future community outreach events

Resource and Referral (20%)

Educate parents on the types of child care available, including Quality Rated child care
Aid parents in identifying and selecting quality, affordable child care over the telephone, by email and through community events
Explore and develop online resources and activities for parents and children
Create and maintain statewide family resource guide
Provide quality customer service in a timely manner to parents utilizing active listening skills and knowledge of child care options, rules and regulations
Serve as back up to Referral Specialists – responding to parent referral calls as needed
Support the Referral Specialists in updating child care provider profiles in the referral database

Collaborations (15%)

Assist Director in developing and maintaining relationships with child care providers and family serving community organizations in order to reach more families in need
Provide QCC presence by participating in local meetings held by other family serving agencies.
Collaborate with other departments and managers

Parent Education (10%)

Educate parents on Georgia regulations and suggest questions to ask potential child care providers
Develop parent training designed to help parents navigate child care choices and to identify family engagement opportunities
Plan, coordinate and implement parent workshops and webinars

Communications (10%)

Assist Director in developing and maintaining parent quarterly newsletter and webinars.
Provide translation services for parents, providers and staff of QCC.

Administrative Duties (10%)

Keep accurate and updated records on all families that request non-child care related referrals such as home visits, parenting classes, child care financial assistance, and housing assistance, etc.
Submit weekly activity report
Conduct family surveys
Other duties as assigned

REQUIRED QUALIFICATIONS

Bachelor’s degree from an accredited college/university in a relative field
Knowledge/experience with early education state systems and initiatives including but not limited to public and private child care, Georgia Pre K, Head Start, Quality Rated, and CAPS
Experience supporting dual language learners
Dependable transportation, valid driver’s license and insurance required
Local, regional, and statewide travel required
Exceptional oral and written communications skills
Computer skills in Microsoft OUTLOOK, WORD, EXCEL, and POWERPOINT
Proven ability to work with diverse and underserved populations
Ability to manage own time, set priorities, work without direct supervision, and contribute to team atmosphere
Have access to the internet and a personal cell phone
Show proof of COVID vaccinations and booster(s)

PREFERRED QUALIFICATIONS

Master’s degree from an accredited university
Case management experience
A comprehensive understanding of early care and education program settings
Experience working with diverse communities and sensitivity to needs and concerns of various cultural groups
Ability to communicate orally and in writing in other languages is a plus

PHYSICAL DEMANDS/WORK ENVIRONMENT

Sitting at the computer for 3 hours or more at a time
Speaking on the telephone for extended periods of time
Driving a motor vehicle for extended periods
Occasional overnight/hotel stays for work-related community events and or training
Lifting up to 25 lbs. during set-up and take-down of referral booth and other events
Attending some evening and weekend meetings and events
This is an office position with some field work and travel involved

To Apply

Please e-mail HR@qualitycareforchildren.org your resume and 1-page cover letter (list applied position in the e-mail's subject line). Please include your name when titling email attachments. Resumes will be accepted until the position is filled. No phone calls please.

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Community Outreach Coordinator