As our Procurement Specialist, you’ll play an important role in supporting our Franchisees, Operations teams, and the Procurement, Design & Construction Department. You’ll build strong relationships with vendors, guide franchisees through the procurement process, and dive into data, pricing, and product analysis to help us source the best products at the best value.

In this role, you’ll collaborate closely with internal partners and suppliers to manage risk, control costs, and contribute to key business goals. Your work will help shape effective contracts, support smart negotiations, and ensure we maintain strong, reliable supplier partnerships.

Duties and Responsibilities

• Builds and maintains strong strategic partnerships with vendors.

• Address and resolve any issues or discrepancies that arise between vendors and internal teams.

• Ensure vendors adhere to company policies, legal requirements, and industry regulations.

• Participate in the strategic sourcing process, including identifying potential vendors, conducting RFIs/RFPs, and evaluating bids.

• Assist in managing a variety of procurement-related contracts, including NDAs and vendor agreements.

• Work with internal teams (e.g., finance, legal, operations) to ensure alignment and smooth operations.

• Track and report on vendor performance, costs, and other relevant metrics (including sponsorship funds, DEI initiatives, and annual spend.)

• Serves as primary point of contact for assigned vendors.

• Conducts regular business reviews with vendors to assess performance and identify improvement areas.

• Acts as the first point of contact for all Franchisees to understand operational issues, such as vendor performance, service issues, warranty claims of equipment, and operating supply product questions.

• An integral part of the openings team. Helps set up vendor accounts and identifies order issues that may cause delays in scheduled opening dates. Provides project budgets.

• Manages Under One Roof (newsletter) submissions from Procurement team and vendor partners.

• Maintains and distributes pertinent reports, files, and lists.

• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree, or equivalent work experience required.

• 2-5 years of work experience in a procurement, sourcing, or vendor relations position required.

• Proficient computer skills including Microsoft Excel, Word, Outlook.

• Excellent written and verbal communication skills to effectively interact with vendors and internal teams.

• Ability to identify and resolve issues quickly and effectively.

• Ability to analyze vendor performance data, identify trends, and make recommendations.

• Ability to manage multiple projects and deadlines simultaneously.

• Strong negotiation and vendor management skills.

• Experience in hospitality, manufacturing, retail, or other multi‑site environments preferred.

• Attention to detail and constant follow-up.

• Travel less than 10% of the time.

• Position is located at our New Albany office. Employees are expected to be in office Monday-Thursday with flexibility on Fridays.

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Procurement Specialist