Redwood Credit Union is seeking our next Vice President of Payments to strategically plan, direct, and evaluate Redwood Credit Union’s (RCU) card and electronic services departments with an emphasis on providing an excellent Member experience. The Card Services department drives growth for the credit card portfolio, optimizing interchange revenue, managing the reward point program, and executing strategies that drive Members to place and keep RCU’s cards “top-of-wallet”.

The Electronic Services department directs the activities of ACH, payroll, check image exchange, mobile deposit, electronic payment systems, check item processing, ATM balancing and the Overdraft Pay Advantage program.

Key Responsibilities

Executive Leadership:

Review and identify cost-effective utilization of all resources by leading and directing the management of human capital to ensure the availability of skills and abilities needed to meet RCU’s Vision, Mission, Values, and service doctrine
Responsible for the total Member experience, while managing the day-to-day card and electronic services operations through direct staff reports
Responsible for Card and Electronic Services programs performance by analyzing information and recommending opportunities for current and future growth
Resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action
Supervise staff goals, training, resources, support, feedback, and accountability. Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships
Drive effective interface with other RCU departments by directing/serving project teams and acting as the designated backup for the SVP in various meetings as necessary
Communicate with senior leadership and department staff regarding all aspects of payments opportunities, operations, procedures, policies and strategies, and provide regular feedback to Executive Management
Further RCU’s presence by participating in and representing RCU at internal and external events, conferences, and community functions
Attend and contribute to Leadership Team meetings, planning sessions, strategic initiative committee discussions, and other functions/activities as appropriate
Establish and maintain credibility throughout RCU by being an effective listener and problem solver for team members on all payments related issues

Program Management:

Further achievement of payments goals by directing strategic and operational activities including credit card portfolio management, checking/debit card programs, rewards program, digital wallet/tokenization, ACH/check processing, mobile deposit and digital banking integration, while also actively seeking ways to change and improve the business units going forward
Optimize origination, activation and utilization of card and electronic services products and features through a variety of distribution channels including an inbound call center, online, mobile and direct through the RCU branches
Assure timely and quality completion of strategic objectives by defining priorities, assigning key tasks, measuring results, and following through to ensure accountability
Ensure compliance with pertinent Visa rules, government rules and regulations
Evaluate and adjust procedures, criteria, documents and forms while partnering with SVP to assure efficiency, compliance, and quality
Assist in developing and implementing card and electronic services fraud risk management strategies that reduce risk to appropriate levels for RCU while also being sensitive to individual Member needs and experiences

Controlling/Planning:

Establish and monitor reports designed to keep the SVP and Senior Leadership Team informed of all relevant activities and issues, including timely preparation of monthly status reports
Ensure compliance with budget by monitoring activities and reporting deviations

Recommend short-and long-term goals, strategies, objectives, and programs for payments-related activities.

Develop and implement card portfolio management strategies that will meet or exceed return on equity targets while providing targeted loan growth
Develop promotional programs in coordination with the Marketing Department, e.g. flyers, brochures, advertisements, and newsletter articles
Develop and execute plans to develop payments opportunities by establishing direct relationships with vendors and other influencers throughout RCU’s field of membership
Participate in annual budgeting process to assure availability of resources to achieve annual department plans and objectives

Other Functions:

Contribute to special projects, research, and analysis
Provide general training to RCU staff outside of Payments department
Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations; participate in community events, volunteer boards and associations

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

29th largest credit union in the U.S. and the largest financial institution based in the North Bay
Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
Recognized by Newsweek as one of "America's Best Credit Unions 2024"
Recognized by Forbes as one of “America’s Best Small Employers 2023"
Voted Best Places to Work in the North Bay 20 years in a row
World-class Employee Engagement scores
Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
Industry leading Net Promoter Scores across the U.S

Minimum Qualification: Knowledge, Skills and Abilities

Strong communication and presentation skills
Excellent interpersonal skills, as well as the ability to maintain credibility and engender trust
Thorough knowledge of all aspects of financial institution credit and debit card payment methods, practices and services, economics and credit dynamics, as well as laws, rules, and regulations
Exceptional management skills
Strong negotiation skills
Skill in the operation of a personal computer with use of word processing, spreadsheet, and presentation software
Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches
Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans
Ability to lead, motivate, and supervise team members
Ability to establish and maintain effective working relationships with a diverse group of people including Board Members, regulators, Members, team members, attorneys, vendors, and other parties

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business administration, finance or closely related field, with a minimum of ten years of management experience in the payments space, including debit and credit card and/or electronic payments programs, and a minimum of three years of progressive leadership experience.

Compensation: Base starting range: $188,052 to $221,249 annually commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!

Physical Requirements:

Ability to travel to offsite corporate locations and branch offices
Ability to lift or move up to 15 pounds
Ability to use a computer keyboard and calculator
Work environment is indoors; majority of the time is spent sitting at a desk
Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@redwoodcu.org.

Redwood Credit Union

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Vice President of Payments