About the Role

Revelation Pharma operates a multi-pharmacy, multi-brand marketing ecosystem spanning patient audiences, providers, the pharmacy industry, and local communities. As we scale, consistent and timely communication across every channel is a competitive advantage — and this role is the engine behind it.

The Email & Communications Specialist sits within Marketing Operations (Shared Services) and serves as the central hub for all email and text communications across every workstream: Patient Marketing, Provider Lifecycle, Marketing Operations, Sales, and Operations. This is not a siloed execution role. You will work directly with stakeholders across the business — including Sales and Pharmacy Operations — to align communication timing, message consistency, and automation performance with real business outcomes.

You will own the review and approval process end-to-end: setting deadlines, chasing down stakeholders, and holding the line so sends go out on time and on-brand. If you thrive in organized chaos, enjoy being the person everyone depends on to make communications actually happen, and love the craft of a well-timed, well-built email or text sequence, this role was built for you.

What You’ll Own1. Cross-Functional Communication Planning

This role supports every team that sends — and that means you’re constantly coordinating across the organization. Stakeholders include:

Patient Marketing — brand campaigns, patient education, adherence, and storytelling
Provider Lifecycle — own and execute the full provider email program: product launches, quarterly and seasonal promotions, prescriber education, webinar support, ABM-aligned sequences, and loyalty and winback programs
Marketing Operations — field marketing, events, M&A outreach, and corporate storytelling
Sales — aligning email and text cadences with outbound sales efforts to avoid message collision and maximize conversion
Pharmacy Operations — coordinating operational communications (refill reminders, onboarding, process updates) that affect both patients and internal teams

You will maintain a master communications calendar that provides full visibility across all workstreams and surfaces conflicts, dependencies, and gaps before they become problems.

2. Review & Approval Process Ownership

You own the review process — not just your part of it. That means:

Setting content deadlines and approval windows for every campaign and send
Proactively routing drafts to the right reviewers (Marketing, Clinical, Regulatory, Sales, Ops) and tracking status in real time
Following up consistently and assertively with stakeholders who are behind — this role requires comfort holding people accountable across all levels of the organization
Escalating bottlenecks quickly to the Marketing Operations Lead when timelines are at risk
Maintaining documentation of approvals, version history, and compliance sign-offs for every send

No email or text goes out without going through you. That ownership extends to quality, compliance, and timing.

3. Email & Text Execution

Build, QA, and deploy email and SMS/text campaigns across the network (pharmacy-level and corporate)
Manage campaign calendars and coordinate send schedules to avoid audience fatigue or message conflict
Guarantee brand voice, visual standards, and CAN-SPAM/HIPAA compliance on every send
Build and maintain email templates and shared asset libraries in HubSpot and Canva
Create lightweight visual assets to support campaign needs
Own the provider email program end-to-end: plan and execute product launches, quarterly and seasonal promotions, and ongoing provider communications in close coordination with the Provider Lifecycle lead

4. Automation Optimization

A significant part of this role is improving how our automated systems perform — not just running them.

Own and optimize triggered email and SMS sequences across patient, provider, and operational workflows
Audit existing automations regularly for deliverability, engagement decay, and logic gaps
Partner with Marketing Ops and Sales to design and build new automation workflows that support lead nurturing, patient retention, and provider engagement
Identify opportunities to reduce manual sends through smart automation and bring recommendations to the Marketing Operations Lead
Collaborate with the CRM and Data & Analytics teams to ensure segmentation and trigger logic reflects real-time data

5. List & Channel Governance

Maintain and manage HubSpot contact lists, segmentation logic, and communication suppression rules
Apply and enforce brand guardrails and compliance standards across all channels
Maintain CAN-SPAM and HIPAA compliance; coordinate with Clinical or Regulatory as needed
Monitor list health: deliverability rates, bounce management, unsubscribe trends

6. Patient Communications & Outreach

Manage consistent patient communication programs via email and text, including refill reminders and adherence campaigns
Monitor patient reviews and route negative feedback to the appropriate pharmacy leadership
Deliver monthly reports on refill trends, review performance, and engagement metrics

7. Reporting & Analytics

Pull and analyze monthly email and SMS performance metrics (open rate, CTR, deliverability, conversions, unsubscribes)
Track list growth, automation performance, and highest-performing campaigns across workstreams
Synthesize insights and surface recommendations to the Marketing Operations Lead
Integrate reporting into master Marketing Ops dashboards

What You Bring

2–5 years of hands-on experience managing email and/or SMS communication platforms (HubSpot, Klaviyo, Mailchimp, Salesforce Marketing Cloud, or similar)
Demonstrated experience building and optimizing automated email and text workflows — not just executing manual sends
Proven ability to manage multi-stakeholder review processes and hold people to deadlines without losing relationships
Comfort working cross-functionally with Sales, Operations, and clinical teams — not just Marketing
Highly organized with the ability to manage many concurrent campaigns across multiple audiences and brands
Strong attention to detail: brand consistency, compliance standards, and QA are non-negotiable for you
Proficiency in Canva or comparable design tools
Experience with review aggregation platforms (Birdeye or similar) is a plus
A proactive, direct communicator who brings structure and clarity — not chaos — to complex workflows
Comfortable operating in a fast-scaling environment where the playbook is still being written

Physical Requirements:

Proficient in using a computer and related office equipment, including printers, scanners, and fax machines.
Ability to sit or stand for extended periods of time.
Effective communication skills via telephone, video conferencing, and email.
Ability to lift and carry up to 40 pounds as needed.
Visual acuity sufficient to read computer screens, printed documents, labels, and other work-related materials.
Ability to perform repetitive hand and wrist movements associated with typing and data entry.
Ability to occasionally bend, reach, stoop, and move throughout the work area as needed.

Revelation Pharma

New Jobs

Email & Communications Specialist