Company Description

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

We love working at Reverb because we’re making the world more musical—through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs. We were named a “Best Place to Work” by Built in Chicago and a “Top Workplace'' by the Chicago Tribune.

Salary Range

$84,000.00 - $110,000.00

Job Description

Reverb’s Employee Communications Manager will draft key internal announcements and create communication systems to empower our team with a deep understanding of our business that allows them to be successful and engaged in their roles. Our ideal candidate will bring empathy, integrity, and excellent communication skills and will build alignment, culture, and community by sharing our strategy, values, and work internally. The Employee Communications Manager will also play a key role in Reverb’s employer branding strategy, working closely with the Talent Acquisition team to plan and draft external communication targeted to prospective employees.

This position is a hybrid position based in Chicago, IL office and will report to our Chief People Officer.

If you're motivated by building new and compelling ways to deliver information to and engage our employees across various channels and mediums, this role could be for you!

Responsibilities

Develop and implement communications that align with Reverb’s priorities and engage a global, company-wide audience, both live and async
Draft, edit, and publish key internal and external announcements, including developing written and verbal communications for Reverb’s intranet, employee newsletter, and all-company meetings
Ensure internal and external communication aligns our brand goals and messaging
Manage internal communication responses to crisis situations that affect brand perception, employee engagement, and reputation
Advise company leaders on how to effectively lead and communicate through change.
Own our communications calendar and cadence, working with teams to pace out their communications and events to improve uptake and engagement.
Build upon Reverb’s employer brand by securing local and national promotional opportunities and drafting and editing materials, such as written media interviews, speaker prep documents, and award submissions
Collaborate with the Leadership and People team to ensure our organization understands Reverb's strategy and initiatives
Developing creative ways to measure the effectiveness of and improve our internal communications.
Support People team in project management by ensuring timely delivery and alignment with organizational objectives

Requirements

3+ years of professional experience in roles with a heavy focus on internal communications, corporate communications and/or branding.
Impeccable writing and editing skills with attention to detail
Ability to communicate information to multiple audiences and passion for finding new and innovative ways to effectively connect with large, globally distributed and diverse groups of people.
Strong critical thinking and relationship building skills and a high level of emotional intelligence to your work
Ability to quickly grasp and synthesize sophisticated issues and comfort working with confidential information and across priorities
Having strong organizational and project management skills and being adept at handling multiple complex projects simultaneously and independently.
You are passionate about contributing to a marketplace that serves the creative community! You care deeply about the customer experience!
Experience with any or all of event production, video editing, and graphic design

Additional Information

Remote-eligible roles (as indicated in the location header of each job description) are available in all U.S. states except Alaska and Hawaii. Remote roles are currently only available within the U.S. unless otherwise specified in the specific job description.

Benefits

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:

100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care.
Life, AD&D, and supplemental long-and short-term disability insurance
A matching 401(k)
A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays
Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft, LinkedIn Learning and Codecademy
18 weeks of gender-neutral parental leave for the birth or adoption of a child
Up to $25,000 reimbursement of adoption and/or surrogacy related expenses
Paid sabbatical program
$1,000 annual work/life stipend
Access to free supplemental online mental health services and meditation apps
Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.

We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!

Reverb

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