Description

WHO WE ARE…

Do you love being part of a community? Do you want to be part of a community that fosters exceptional relationships and upholds family values? Join our team! We are looking for people with a passion for hospitality to join our team!

As an owner and operator of family communities for generations, Roberts Resorts & Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes.

Roberts Resorts & Communities are all about exceeding our visitor’s and resident’s expectations with proficiency, generosity, and always a sense of belonging, and we place the same values on our team members.

Ready to join our team? Fill out an application and tell us why you are the right person for this role!

What You’ll Do …

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Greet & establish rapport with residents and prospective residents, receive community comments, suggestions, and complaints, and forward to the appropriate Manager.?
Answer phones in a professional manner and route calls to the appropriate party and take messages if community staff is not available
Prepare and distribute resident and community communications (i.e., rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals)?
Perform administrative functions including answering phones, typing, copying, faxing, and filing.?
Complete and maintain community records, reports, and files?
Collect and post, processing fees, rents, inspection or other fees; record in the proper accounts and issue receipts?
Make collection calls for rental payments?
Assist with the preparation of marketing materials and implementation of resident relation activities / events?
Forward all customer service requests to the appropriate Manager?
Creates monthly Newsletter?
Occasionally inspects community for lease violations?
Handle incoming and outgoing mail
Manage all customer service related to private events taking place in the Community Amenity Centers (Assist residents during their visit to the Amenity Centers, answer questions regarding the facilities, give a tour of the facilities and conduct orientation, prepare rental agreement, reservation schedule)
Ensure that Rules and Regulations of the Community Amenity Centers are followed
Make sure all offices are kept clean and presentable and keep the refrigerators stocked.?
Constantly promote interest in Roberts Communities by presenting a positive attitude and having a great rapport with current residents to encourage in-park referrals?
Attend to vendors, order and receive products
Direct Service requests to Project Management Team

Requirements

ROLE REQUIREMENTS…

High School diploma or GED?
Minimum 2 years secretarial/administrative/customer service experience?
Professional phone presence when talking to customers?
Strong verbal and written communication and interpersonal skills?
Ability to fluently read, write and speak English and Spanish?
Ability to work well independent and on a team??
Valid Driver’s License and good driving record?
Experience with MS Office-Word, Excel, and Outlook?
Physical Activities: Constantly sit, talk or hear; Frequently use hands
Lifting Requirements: Up to 10 lbs.
Environmental Conditions: Temperature Changes and Extreme Heat

THE RIGHT PERSON WILL…

Strong Relational Skills
Thoroughness and an Attention to Detail
Excellent and Attentive Customer Service
Must be resourceful and able to find solutions when issues arise

Benefits...

Medical, Dental, and Vision
Voluntary STD, LTD, Life, Accidental, and Critical Illness
PTO and 10 Paid Holidays
401(k)
Working in an inclusive community!
Complimentary stay at one of our resorts!

DIVERSITY, EQUITY, AND INCLUSION…

At Roberts Resorts & Communities, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Roberts Resorts & Communities

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