The San Diego Rescue Mission is built on beliefs that speak to the heart. We believe this is more than a job, that it's a calling to love our neighbors and those in need the way that Jesus would. In our programs, we create a holistic approach to recovery and rehabilitation while ensuring that our building is a safe haven for men, women and children who have experienced homelessness.

The Activities and Volunteers Coordinator will be trained by the Church and Community Engagement Team on SDRM-wide volunteer structure, systems and procedures, but will report directly to the Director of the Oceanside Navigation Center. This position supports the work of the Mission and enhances SDRM's partnership with the local community by finding and matching interested volunteers with Mission needs, and then effectively managing those relationships.

Core Responsibilities

To coordinate all activities for guests staying at the Navigation Center and manage the calendar of events (including chapel services, Bible studies, classes and social events).

Manage cross-department calendars of volunteer activities, tours, chapel services, events. Includes: room reservations, a/v, food requests, event greeters, and other support.
Plan for activities and events well in advance of the date, giving support personnel ample time to engage and provide resources.

To manage all volunteer opportunities at the Navigation Center, from meal service and resource closet to staff support, drivers and teachers, ensuring volunteers are well equipped to carry out their tasks at the highest level.

Work closely with programs to understand the needs of the Navigation Create engaging opportunities that benefit the Mission and invite volunteers to join/lead.
Be available and accessible - walk around the grounds daily and note areas to support.
Ensure upcoming events have the volunteer support needed and communicate with team members and marketing department if more assistance is needed to fill vacant slots.
Organize ONC volunteers for annual holiday meals.
Assist with community outreach events and off-site volunteer events as needed.

To work within the structure of SDRM's Volunteer Program to recruit, screen, onboard and train volunteers.

Follow all best practices established by the Mission. Ask questions when needed.
Write descriptions and upload photos to create opportunities for volunteer engagement.
Embrace and understand the volunteer software (VOMO) and adeptly make modifications and improvements for maximum efficiency.
Ensure that all volunteers check in at the kiosk (or online) before any onsite or offsite activity.

To personally welcome individual volunteers and groups, providing tours, orientation and training specific to their roles.

Respond to all volunteer requests within 48 hours. Ask questions to determine passion/giftings and make appropriate placement suggestions. Follow through to placement or the decision to not offer a service opportunity at this time.
Get to know volunteers on a first name basis. Build a relationship with them and record contact information in the CRM. Use nametags for all volunteers.
Set up tours, orientations, and trainings. Connect the volunteers with the appropriate parties.
Assist with the Mission-wide appreciation of volunteers including holiday cards/gifts and annual recognition events.

To be proficient in the volunteer software and database, able to update volunteer opportunities, query data, run accurate reports, and maintain standards for data entry.

Run weekly reports for metric analysis and development of business strategies.
Track and share weekly and quarterly stats.
Track status of new volunteers and provide regular updates to all related parties involved. (Development, CEO, board member, etc.).
Coordinate department mailings, including mail merges, mailing labels and postage.

To assist with volunteer communications and appreciation efforts/events

Encourage Mission-wide appreciation of volunteers including holiday cards/gifts and annual recognition events.
Propose and implement new ways to express appreciation to volunteers.
Assist with creation of volunteer communications and volunteer-oriented articles as requested. Write brief stories of inspiration that can be shared via our volunteer newsletter.

To help develop partnerships with the local community and represent the Navigation Center at community fairs, schools and churches.

Identify vehicles for volunteer recruitment and direct year-round recruiting efforts off campus.
Speak to community groups on Mission activities, needs and role of volunteers.
Network with other social service agencies for maintenance and improvement of volunteer efforts.

Represent our Mission, Vision and Values and continue to grow as a follower of Jesus Christ and Spiritual Leader

Spend time daily in the Word and Prayer.
Model servant leadership.
Pursue our values both privately and publicly.
Serve as a member of a local church.
Sharpen skills through continued learning.
Foster a coachable, approachable, humble spirit.

Other Requirements

Preserve a supportive work environment by treating people with dignity, respect, compassion and integrity at all times, and work to resolve grievances; maintain professionalism and promote a positive Mission image.

Attend all mandatory meetings and trainings (unless previously excused by manager).

Maintain confidentiality of sensitive Mission information, such as student, employee and/or donor data.

Skills / Requirements

Education: Minimum Bachelor's Degree from an accredited institution.

Experience: Minimum 2 years full-time work experience as a volunteer coordinator, events planner or similar position. Nonprofit experience preferred. Experience serving the unhoused is a plus.

Skills and Abilities: Working knowledge of MS Office (Word, Excel, Outlook, Power Point), Microsoft Teams, Canva, and Mailchimp. Experience with CRM (database management systems) a plus. Must have experience executing events from start to finish and rallying teams to get projects done. Coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully; exercise good judgment and make sensible decisions; attentive to detail; prioritize effectively; adept at learning new computer systems and programs; effective oral and written communication skills; eagerness to learn and be trained; work both independently and as part of a team; provide information to public by answering questions and requests; regular, timely attendance. Ability to "figure it out" and work independently.

Important Notes

Benefits To Working With Us

Competitive health Insurance packet: employer pays 85% of medical benefit premium (employee only)
Competitive PTO policy; 11 paid holidays
Employer paid Life/AD&D Insurance
Employee paid Dental and Vision insurance
Employee paid Supplemental Insurances; Hospital Indemnity, Critical Illness and Accident
401K - 4% match, vested after 1 year
Family culture; servant leadership
Flexible work hours, (position dependent)
Promotion opportunities

All openings are subject to change without notice, due to the volume of applications/resumes received, we are unable to respond to status inquiries. Please be assured that your information is being properly handled and forwarded to the appropriate hiring staff. If your skills and qualifications meet the needs of the job, you will be contacted. If attaching a cover letter please combine resume and letter in same pdf before uploading.

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Activities and Volunteer Coordinator