Snell & Wilmer has an exciting opportunity for an experienced senior leader to join the firm as the Chief Administrative Officer (CAO). You will report directly to the Chief Operating Officer (COO) and play a pivotal role within our law firm's administrative team.

You will be responsible for overseeing critical functions including office administration, file management, facilities management outsourcing, firm-wide communications, attorney onboarding/offboarding, and ensuring compliance with administrative policies and processes. The ideal candidate will excel in communication, problem-solving, and fostering cohesion across the firm.

Position responsibilities include, but are not limited to the following:

Office Administration and Staffing:
- Directly manage and support each of the firm’s individual office administrators, assisting the firm’s Executive Committee and COO in executing office administrative and operational needs
- Directly manage and support the firm’s Senior Director of HR and work to develop and implement staffing models and workflows to support legal staff
- Provide guidance and mentorship to the administrative team and those supporting it
- Proactively address challenges and provide constructive solutions
- Collaborate with office administrators and other support departments such as HR, IT, Accounting, Marketing, etc., to achieve firm-wide strategic objectives
- Resolve any issues that may arise between attorneys and staff
- Provide interim administration for other offices temporarily as needed
- Develop and coordinate a comprehensive firmwide newsletter integrated with the firm's Intranet home page for news and announcements
Central Files, Facilities Management Outsourcing, and Logistics Solutions:
- Supervise internal file storage processes, team members, and assets
- Manage external file storage vendors to ensure cost-effective and high-quality solutions
- Oversee facilities management, mail, reprographics vendor relationships, and mail and shipping logistics carriers
- Administer office operations, including procurement of supplies and equipment, cost recovery, and centralized reception
- Maintain records of firm-owned fine art and manage art-related transactions
Attorney Onboarding/Offboarding:
- Manage the overall strategy, guidelines, and procedures for lateral onboarding
- Coordinate with the Attorney Transition Specialist for the transfer of client files and other essential items
- Partner with the Chief Talent Officer on lateral onboarding strategy and procedures
Manage firm Meetings and Committees, Calendars, and Invitations:
- Assist the Firm Chair in managing firm committee listings, firm calendars, and coordinating invitations for all major meeting events
Administrative Policy & Process Compliance:
- Develop and enhance Information Governance guidelines, working in coordination with the General Counsel's office to manage file and document retention (physical and digital) and standardize processes across offices and practices
- Ensure adherence to administrative policies and approved procedures, in collaboration with the General Counsel's office
- Provide input on and support revisions and improvements to the firm policy manual
- Formulate, update, and implement firmwide disaster recovery policies and procedures
- Oversee security and safety policies, including COVID-related protocols, in consultation with the Firm’s General Counsel and Directors of Administration

Experience and Qualifications:

Bachelor's degree in Business or Accounting, or equivalent work experience, preferably within the legal industry
5 to 8 years of experience in a senior management role
Proven history of driving organizational change and development within a growing organization
Strong problem-solving and conflict resolution skills
Exceptional mentoring and coaching abilities for a diverse team
Effective influencer and manager of both direct and indirect reports
Results-oriented and self-reliant
Proficient in strategic and tactical thinking
Excellent written, oral, interpersonal, and presentation skills
Ability to interface effectively with attorneys, senior management, committees, administrative teams, and staff

Travel in this role will primarily consist of day trips between the firm's various offices within our general footprint, but additional hours may be needed for some of the travel.

Snell & Wilmer offers a competitive performance-based compensation and a generous benefits package starting on your first day. The benefits package includes medical, dental, vision, disability, life insurance, 401K/profit sharing, paid holidays, tuition reimbursement, paid time off including vacation time, personal time, and sick time where appropriate. Snell & Wilmer values the principles of Diversity, Equity, and Inclusion. Be Seen, Be Heard, Be Valued, Belong.

Snell & Wilmer is an Equal Employment Opportunity employer.

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