Job Title: IT Communications Specialist / Technical Writer

Job Location: REMOTE - Chicago IL 60602

Onsite Requirements:

Change management, communications, or training
eLearning software (such as Captivate or Camtasia)
Web/Graphic design experience

Job Description:

The IT Communications Specialist will be responsible for providing communications strategy and support for the Information and Technology Services department.
We are launching a new CIO newsletter and OCM webpage, which will require specific expertise.
This position will report to the Manager of Enterprise Change Management.

Objective:

This position will be responsible for writing, copy-editing and disseminating IT-related communications to the district, targeted audiences and the IT department, in addition to creating informational slide decks and visual materials for departmental and Organizational Change Management efforts.

Outcomes:

Establish best practices for OCM communications & streamlined intake process
Develop style guide and templates for communications
Increase awareness of ITS projects & initiatives

Deliverables:

CIO Newsletter
ITS Communications to the district and targeted groups
Slide Decks and visual materials for the ITS Department and OCM Initiatives
OCM webpage on the Employee Intranet

The IT Communications Specialist will be held accountable for the following responsibilities:

Design and execute communications strategies for technology initiatives that consider the district's complex change agenda and the diverse needs of leadership and staff at all levels
Driving consistency in communication frequency, type, style/format, and quality of content
Provide writing and editing support for communication plan deliverables as well as for communications that support the department's operational tasks
Manage and support the ITS Communications Processes and guidelines
Working with internal clients to enable the effective, timely, creative production and distribution of communications via appropriately selected channels to meet communication objectives
Produce clear, concise, and compelling communication materials, including newsletters, emails, presentations, and intranet updates
Collaborate with subject matter experts to translate technical information into easily understandable content
Respond to requests for editing support
Ensure all communications adhere to established branding standards and style
Establish best practices for developing instructional content, including web-based tutorials, quick guides, and online videos

To be successful and achieve the above responsibilities, the IT Communications Specialist must possess the following qualifications:

Education Required:

Bachelor's degree in communications, Journalism, English, Public Relations, Change Management, Training, Information Technology, or a related field from an accredited college or university is required

Experience Required:

Minimum of four (4) years of professional experience with a background in change management, communications, or training
Experience with eLearning software, such as Captivate or Camtasia, is preferred
Web/Graphic design experience is preferred

Knowledge, Skills, and Abilities:

Excellent verbal and written communication skills; capable of communicating, collaborating, and building relationships with a wide variety of internal and external stakeholders
Excellent attention to detail, organizational skills, and ability to effectively prioritize and multi-task in a fast-paced environment
Ability to define problems, analyze data, and outline valid conclusions and action steps
Ability to explain complex technical issues in a way that non-technical people can understand as well as be able to explain customer needs and priorities in a way that technical people can understand
Capacity to work on impromptu assignments with tight deadlines
Propensity to quickly absorb new concepts and ideas
Proficient knowledge of multiple graphics, reporting, and pagination software (i.e., Google Suite, PowerPoint, and Word

** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **

Softworld, a Kelly Company

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