Job Responsibilities

Who We Are

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, training plans, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers.

We Are Looking For Teammates Who Are

Committed to customer service and interested in helping others
Dependable, focused, and flexible
Able to utilize and master technology that’s constantly being enhanced to ensure security of data and provide a better user experience
Comfortable taking on work as it comes in, and that’s connected to a variety of tax topics
Curious to gain new insights
Able to communicate effectively and exercise patience with customers

What You Will Do

You will provide basic taxpayer and customer assistance and registration through the Taxpayer Service Center in a courteous and professional manner with a focus on security of taxpayer data.

Primary Job Duties Include

Providing customer service to help resolve tax related questions and issues
Processing business registrations for retail licenses and withholding, admissions, and coin operated device tax accounts
Reviewing and processing Power of Attorney submissions and system work items
Using tax systems to adjust and/or correct taxpayers' accounts
Making suggestions and/or recommendations to improve existing practices or processes

Either

Minimum and Additional Requirements

A bachelor’s degree OR
A high school diploma and directly related work experience

Academic degrees must be from an accredited institution of higher learning.

Preferred Qualifications

Face-to-face customer service experience
Considerable knowledge of business practices, procedures, and technology

Additional Comments

EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
Training: Taxpayer Assistance Officers will participate in an onboarding program to ensure they have the knowledge and skills to successfully perform their job.
Hours: On-site work hours are 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week)
Career development: This position is part of an SCDOR Training Plan, which provides learning opportunities that support career growth.

Ready to apply?

Apply online and complete the application fully, including all current and previous work history and education.
You may submit a resume, but it will not be considered as a substitute for completing the entire application.
Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

How did you hear about the SCDOR as a potential employer? Select all that apply.

LinkedIn
Other social media
South Carolina Careers: careers.sc.gov
Other on-line job board
College/university career fair or website
ReveNews (SCDOR's email newsletter)
SCDOR Call Center
Current or former SCDOR employee
Other (please specify below)

02

If applicable, what other source did you use to hear about us as a potential employer?

03

Please type in your full legal name (First, Middle, Last) as it appears on your Social Security Card.

04

Please type your preferred name (nickname) to be used on your work accounts and employee ID.

05

Are you currently employed by the SCDOR?

06

Select your highest level of education.

Bachelor's degree or higher
Associate's degree
High school diploma or GED
None of the above

07

Do you have customer service experience?

08

Do you have considerable knowledge of office/business practices, procedures, and equipment?

09

How many years of directly related work experience do you have?

3 years or more
1 - 2 years
Less than 1 year
No experience
Required Question

State of South Carolina

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Taxpayer Assistance Officer