Who We Are

Strong Children Wellness operates a dynamic network of primary care practices seamlessly integrated into community-based organizations that focus on children and families. Our trailblazing healthcare approach holistically addresses medical, behavioral, and social needs under one roof. Our pioneering 'reverse integration' model offers families a tailor-made, multidisciplinary care team dedicated to comprehensive physical, developmental, behavioral, and social care and wellbeing. Discover more about our innovative healthcare solutions at www.strongchildrenwellness.com

As an organization, we prioritize building teams that reflect the diversity of patients we serve and creating a work environment that emphasizes personal wellness, professional development, and team building.

What You'll Do

The Medical Office Coordinator will have a crucial role in ensuring the smooth operation of our Queens-based clinics. You will complete administrative tasks, coordinate patient services, manage office workflows and inventory, and prioritize creating an excellent experience for our patients.

We would love to consider candidates with previous medical assisting experience to support us with providing outstanding care and service. This is not a requirement to be hired for this role, but a nice-to-have.

On a typical day, your responsibilities will include:

Efficiently handling varying phone call volumes, transitioning smoothly between peak and quieter periods
Optimizing and managing daily administrative operations of the clinic
Coordinating patient appointments, registration, and billing processes
Overseeing the maintenance of facilities, office equipment, and technologies
Ensuring confidential patient information is handled discretely and in compliance with privacy laws
Coordinating with the team to deliver optimal patient care and service
Assisting with inventory management and ordering office and medical supplies
Preparing and maintaining reports and documentation
Providing translation assistance for Spanish-speaking patients as needed
Managing internal calendars (Google) and supporting the organization of team events
Supporting the onboarding of new employees

Who You Are

You have a deep passion for supporting the community and are committed to making a positive impact, especially in underserved communities. You thrive in dynamic environments, approach challenges proactively with a growth-oriented mindset, and are always eager to learn and develop. People recognize you as someone who promotes a culture of inclusivity and positivity.

Knowledge

Applied experience with office management procedures and billing
Understanding of data entry and recordkeeping practices
Awareness of compliance and regulatory requirements in a healthcare setting
Some knowledge of healthcare systems and familiarity with healthcare terminology

Skills

Excellent bilingual communication and interpersonal skills
Strong critical thinking skills, able to identify underlying problems and develop effective solutions for our patients and team members
Proficiency in MS Office, Google, or similar
Ability to work independently and effectively within a team
Prior experience supporting HR processes, including new hire orientation, maintaining employee records, benefits administration, and payroll, is a nice-to-have, but not required
Prior experience in managing budgets and expense reporting is a nice-to-have, but not required

Abilities

Availability to work onsite Monday - Friday, from 9am to 5pm (at Flushing and Jamaica locations)
Strong customer service orientation with a focus on providing empathetic patient care
Ability to maintain confidentiality of sensitive patient information
Capacity to work under pressure in a fast-paced, patient-facing environment
Competence in managing multiple tasks with attention to detail
Able to act as a point of contact for internal and external queries from employees, vendors, and partners

Requirements

What You'll Have

Bilingual fluency in Spanish and English
Proven experience as an office coordinator or in a similar role, preferably in a healthcare setting
Higher education or certification in healthcare is desirable, but not required
To protect the safety of our patients, staff, and the community, we ask employees to maintain current vaccination against COVID-19

Benefits

Why Choose Us

Empowerment and Impact: We value your input and autonomy to be able to make meaningful contributions
Inclusive Culture: Work in an environment that celebrates diversity and is dedicated to your wellbeing (it's in our name!)
Holistic Total Rewards: This role offers a salary range of $26.44 to $31.25/hour (annualized amount $55K to $65K), and we provide a comprehensive benefits package that includes medical, dental and vision insurance as well as paid time off

Strong Children Wellness

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Medical Office Coordinator