Job Description

The Digital Communications Coordinator provides procedural structure and support for digital email communications to alumni, donors, parents and friends of the University. The position supports the systems and platforms responsible for the distribution of over 1,500 email communications annually and the coordination of online alumni communities and digital event registrations. The coordinator creates, schedules and coordinates email sends to over 600,000 alumni, parents, donors and friends while avoiding recipient overlap. She/ He confirms communications are checked for adherence and compliance with PCI, CAN-SPAM and WCAG (web accessibility) regulations. This position also serves as support and backup for digital event registrations, including registration page builds, updates, reporting and troubleshooting. Time outside of normal business hours is often required for priority projects and event registration coverage.

The Division of Advancement & External Affairs expresses a shared mission that is collaborative, trusted, respectful, future-focused and is aligned with the overall University. All current and new employees embrace and demonstrate dedication to promoting shared values in an inclusive work culture to propel the future of advancement operations in their everyday work.

Education and Experience

Associate degree or equivalent experience required.
Some experience working with digital tools, including email marketing and event management systems preferred.
Encoura Encompass or similar experience a plus.
Experience working in environments that require adherence to regulations/procedures.
Experience working with and creating Excel spreadsheets.
Experience with editing or proofreading preferred.
Demonstrated organizational skills.
Strong customer service skills both in-person and remote using various forms of technology.
Event support may require after-hours, night/weekend work.

Skills and Knowledge

High attention to detail, excellent organizational skills and demonstrated communication skills, both verbal and written.
Ability to communicate corrections, determine desired intent and provide guidance to email originators is crucial.
Ability to provide timely responses to clients is critical, even after hours, so that events can happen as planned.
Ability to evaluate, set priorities and execute on the fly.
Ability to analyze, research and carefully merge constituent data.
Ability to quickly maneuver in a fast-paced environment is essential.
Ability to handle embargoed information and maintain confidentiality.
Ability to multitask, including coordinating multiple projects in addition to other daily duties is necessary.

Responsibilities

Create, schedule and coordinate distribution of email to over 600,000 Syracuse University alumni, parents and friends.
Responsible for reviewing all submitted content for errors, and University appeal and gift compliance.
Review content for WCAG (Web accessibility), CAN-SPAM and PCI compliance.
Generate daily reports and communicate with senders of email about sent data including open rate, click-through, unsubscribes, etc.
Serve as backup support for digital event registration processes including registration page builds, updates, troubleshooting, on-demand reporting and tracking gifts made via registration.
Assist with producing and distributing reports and analytics for events as needed.
Provide user support to campus partners for Encompass (Cuse Community) environment, email/CAN-SPAM compliance, WCAG (Web accessibility compliance), PCI compliance and gift and appeal compliance.
Provide training to campus partners on Digital Experience Team processes and procedures.
Assist the Assistant Director of Digital Communications with generating daily email statistics reports. This requires communicating to partners about email engagement data including open rate, click-through, unsubscribes and other metrics.
Send daily reports to division on recent email sends.
Other duties as assigned.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Syracuse University

New Jobs

Digital Communications Coordinator