The Individual Giving Manager (IGM) is responsible for supporting TAO’s individual giving efforts by focusing on donors who give between $1,000 and $9,999 on an annual basis. By deepening relationships with a portfolio of existing donors and qualifying, cultivating, soliciting, and stewarding new prospects for increased giving. The IGM will work collaboratively with and in support of volunteers, company leadership, and other company staff to effectively manage and broaden donor relationships.

DUTIES & RESPONSIBILITIES

Position responsibilities include, but are not limited to the following duties, in addition to other duties as assigned.

-Portfolio Management

Develop, implement, and manage TAO’s mid-level donor program (individuals in the $1,000 to $9,999 annual giving range), including establishing short-term and long-term strategies.
Manage relationships with between 100 – 300 mid-level donors and prospects in a tiered portfolio.
Engage donors through consistent and active communication to cultivate, steward, and solicit them using various channels including phone, email, and occasionally face-to-face, with an emphasis placed on donor retention and increased giving.
Use primarily pre-existing content such as newsletter articles and PR to create personal touchpoints for donors based on their interests and giving.
Promptly acknowledge gifts from donors in portfolio and other donors who may be mid-level donor candidates.
Keep accurate communication records in Tessitura CRM and develop reports to track and report on progress.
Expand a pipeline of patrons with potential for an annual gift > $10,000.
Leverage events and performances to cultivate prospects and steward donor relationships.

-Team Collaboration & Projects

Project manage donor engagement activities during productions including preparing leadership with donor seat maps, guest briefings for pre- and post- performance events, seat notes or gifts, prospect follow-up, and sponsor recognition.
Work with the Development Operations team in fulfilling donor benefits and recognition as part of the gift acknowledgment process.
Assist in organizing donor cultivation events in coordination with the development department team.
Provide drafts of donor cultivation and stewardship messages from senior leadership and artists when appropriate.

COMPETENCIES & QUALIFICATIONS

Experience in frontline nonprofit fundraising with a proven track record of blending both the art & science of building relationships to procure new and increased donations.
Excellent phone, written, e-mail, and interpersonal skills.
The ability to work in a fast-paced environment and manage multiple projects and timelines in partnership with the staff, board, donors, and volunteers.
Excellent organizational and research skills.
Strong interpersonal skills, maturity, tactfulness, good judgment, and the ability to handle confidential information with discretion.
Deep curiosity, a positive attitude, a collaborative spirit, and a growth mindset.

MINIMUM REQUIREMENTS

Bachelor’s degree preferred or equivalent professional experience.
Minimum of four (4) years of experience in development including at least two (2) years in individual giving.
Working knowledge of planned giving a plus.
Proficiency with all Office Suite software, including Word, Excel, Outlook, and PowerPoint.
Proficiency in Tessitura or an equivalent CRM database
Strong Adobe Acrobat knowledge.
Position requires evening and weekend obligations during the opera season, including donor cultivation events and show performances.
A strong interest in opera and the performing arts is desired.
Ability to sit at a desk for up to and over eight hours per day.
Ability to communicate using a phone and headset.
Must be able to lift up to 25 pounds.
Must perform the functions of the position in a safe manner.

Please email resume with cover letter and references to resumes@atlantaopera.org.

Include Individual Giving Manager in the subject line.

No phone calls please.

Full posting: .atlantaopera.org/auditions-jobs/#individualgivingmanager

The Atlanta Opera

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Manager of Individual Giving