About The Energy Co-op

The Energy Co-op uses the power of community to lead today’s sustainable energy evolution. As a sustainability-focused 501(c)(12) nonprofit cooperative, we help our members buy, use, and understand renewable energy. We are Pennsylvania’s only member-owned supplier of 100% renewable electricity and 100% renewable natural gas, and we offer affordable, transparently-priced heating oil to members in southeastern Pennsylvania, northern Delaware, and southern New Jersey. We are a small, dynamic team based in Philadelphia, and are seeking a full-time Membership Manager to steward The Energy Co-op’s membership growth and engagement.

Position Overview

The Membership Manager will manage new member recruitment and retention strategies and ensure quality experiences for prospective and current members, focusing on outreach, services, and communications. The successful candidate must have excellent verbal and written communications skills, a talent for relationship building, and must truly enjoy engaging with prospective members, partners, and members on a daily basis. In addition, the candidate must be able to understand and balance prospect and member needs with organizational strategies. The successful candidate will be highly organized, process-oriented with strong logical thinking skills, keenly empathetic, and able to effectively manage myriad day-to-day responsibilities in tandem with longer-term strategic projects and priorities. The Membership Manager will possess a demonstrated ability to manage direct reports, and will be comfortable working both within a small team and independently.

Responsibilities

Member Recruitment (50%):

Develop and execute annual member recruitment and growth strategy
With Executive Director, establish growth targets and recruitment KPIs for performance tracking
Manage inbound commercial prospect inquiries end-to-end from submission to conversion
Craft and execute outbound recruitment campaigns
Ensure accurate, detailed, and organized prospect pipeline and recordkeeping
Monitor and evaluate prospect experience to help optimize recruitment success
Establish and cultivate strategic partnerships aimed at mutual organizational growth
Manage and advance Member Ambassador program
Represent The Energy Co-op at in-person and virtual events

Member Services and Retention (30%):

Develop and execute annual member service and retention strategy
Cultivate a cohesive, robust, improved member experience
Evaluate and improve member benefits
Resolve high priority member phone and email inquiries not otherwise settled by Membership Coordinator
Serve as subject matter expert on The Energy Co-op’s programs and member benefits
Manage all outgoing member communications and engagement efforts, including The Current monthly newsletter, The Current blog, program updates, and ad hoc member messaging
Evaluate and improve the member journey across all programs
Plan and execute the Annual Member Meeting in June each year
Plan and execute in-person and virtual member educational and social events
Conduct member surveys, polling, feedback sessions, and focus groups
Ensure accurate, detailed, and organized membership recordkeeping in Salesforce CRM

Personnel Management (20%):

Supervise Membership Coordinator, providing management support, growth and development opportunities, and constructive feedback for improvement
Lead regular check-in meetings to discuss near-term business as well as discussions for longer-term planning
Conduct Membership Coordinator’s annual evaluation
Identify areas for department growth, leveraging internal and external resources

Required Qualifications

Bachelor’s degree in relevant field of study
At least 5-7 years of overall work experience
Evidenced experience managing direct reports
Evidenced customer or member development experience in a business to consumer environment
Experience establishing and managing partnerships with mission-aligned organizations
Excellent verbal and written communications skills
Excellent member/customer service skills
Ability to synthesize and communicate information effectively
Highly organized with a keen attention to detail
Strong time management and prioritization skills
Availability for occasional evening and weekend member and community events
Based in or willing to relocate to the Greater Philadelphia area

Ideal Qualifications

Experience or academic background in renewable energy, environmental studies, and/or sustainability
Experience developing, improving, and evaluating member/customer journeys related to one or more products or services
Experience using Salesforce CRM or other database
Intermediate digital marketing platform user experience

Hours, Compensation & Benefits

This is a full-time, exempt position. The starting salary range is $55,000 - $65,000 annually, contingent upon experience. The Energy Co-op is committed to providing staff with a competitive benefits package, which includes employer-subsidized medical, vision and dental insurance plans, at least 3 weeks of paid time off and 11 company holidays, short- and long-term disability insurance, a retirement plan with employer matching, and professional development funds. The organization prides itself on providing a high-quality work environment with work-life balance.

How to Apply

Please submit your resume and a cover letter addressed to Hillary Bedeian, Operations Director, at careers@theenergy.coop, and use Membership Manager as the subject line. Tell us how you learned about this position, and why you think you are a good fit. Review of applications will be conducted on a rolling basis and the position will remain available until filled. No telephone calls, in-person applications, or recruiters, please.

Equal Opportunity Employer

The Energy Co-op is an equal opportunity employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, gender, age, marital status, familial status, sexual orientation, disability, or veteran status. Further, The Energy Co-op supports and promotes equal employment opportunity, human dignity, and all forms of diversity.

Operating Notice

The Energy Co-op staff currently works on a remote and in-person hybrid basis, with most work performed remotely. Until further notice, employees fully vaccinated against COVID-19 may choose to work in the office or remotely and unvaccinated employees must work remotely. As circumstances change, staff members may be required to work from the office for a specified number of days during the week. When working remotely, the selected candidate will – during normal business hours – be expected to 1) be available for virtual meetings, teleconferences, and calls and (2) be required to designate a safe, quiet remote space from which they can perform their responsibilities without distraction. A laptop computer, docking station, monitor, keyboard, mouse, and riser are provided by The Energy Co-op to be used solely for tasks required of the position. The selected candidate is expected to supply their own mobile telephone and reliable internet service for this position.

The Energy Co-op

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