About Us

At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law.

The Huntington

Founded in 1919, The Huntington Library, Art Museum, and Botanical Gardens is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences.

The Culture

Here we are committed to the highest of standards in all that we do – from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. We are better together. We believe an explicit commitment to diversity, equity, and inclusion directly impacts and improves staff and audience engagement and experience.

Job Description

About the Role

Manages the Reader Services office, library admissions, and reader registration. Works in a front-facing office with frequent contact with readers and staff. Supports all functions of the department by managing administrative services, interlibrary loans, and other resources and programs by providing services to readers and contributing to special projects. Although this position is supervised, coordinators often work independently and are solutions focused. May work on a flexible and rotating schedule. Reports to the Assistant Librarian.

S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.

Essential Duties

Co-manages the daily operations of the Reader Services office, ensuring services to readers are provided in a timely fashion. May initiate and document policies and procedures. Assures that first-time visits are coordinated with the Access Services teams. Processes reader applications and renewals; orients and instructs new readers; responds to reference services inquiries. Maintains equitable public service and access policies and communicates those policies to staff and readers. 
Under supervision of the Reader Services Librarian, oversees and processes requests and invoices for Interlibrary Loan using WorldShare. 
Manages communications with readers in all formats. Participates in the creation of LibGuides and organizes department documentation. Coordinates the design and branding of all communications both electronic and print. Compiles monthly e-newsletter and maintains information regarding events of interest to the scholarly community. Evaluates library interfaces and collects feedback for troubleshooting and improvement. 
Handles department calendaring. Participates in special event planning, tours, and presentations; may liaise with Events, Advancement, and Education.
Trains staff assisting with admissions and registration and provides them with day-to-day guidance.  
Troubleshoots technical issues with library patron accounts, badging software systems, and printers. 
Answers questions about library procedures and collections via telephone, chat, and email.
Keeps all department documentation current. Identifies opportunities for process improvement.

Other Duties

Assists with gathering statistics for reports.
Other duties as assigned. Reader Services staff must be prepared to back up other staff in providing essential services to the Library's constituency.

Candidate Requirements And Experience

Knowledge, skills, and abilities:

Very comfortable working in front-facing office environment providing guidance and support to readers and staff.
Accurate, detail-oriented clerical skills, and demonstrated writing skills.
Ability to relate easily and communicate clearly and tactfully with staff, readers, and the public.
Understands the essential characteristics of reference service to assist, advise, and instruct users in the use of primary resources. Skilled with bibliographic searching and is knowledgeable about reference sources, bibliographical sources, information delivery systems, and access control systems. Familiarity with library access control systems and integrated library systems highly desired.
Ability to export data from various systems and familiarity with cleaning, normalizing, and preparing data for inclusion in department reports.
Experience and/or training with common office applications, such as Microsoft Office, Adobe Acrobat, CSS/HTML editors, and marketing automation platforms such as Mailchimp.
Two or more years of clerical or customer service work experience required.

Preferred

Bachelor’s degree highly preferred.
Two years of library work experience preferred.

Working Conditions

Indoor Office Setting
Frequent interruptions
Moderate noise levels
Must be able to lift approximately 25 pounds occasionally.
Prolonged stationary periods at a desk and working on a computer, keyboard, and mouse.
Must be able to move, access and navigate to each department at the organization's facilities.

Compensation & Benefits

We provide competitive compensation, generous benefits and perks for all eligible employees including:

Pay Rate: $25.00/hr.
Medical, Dental, Vision
403(b) retirement plan and matching retirement plan with an outstanding employer match
Hybrid remote work schedule available for applicable positions
Considerable paid time off, including annual leave, sick leave, and holidays
Discounts for staff in The Huntington Store and restaurants
Free admission to various museums and cultural institutions
Free passes each month to welcome family and friends to visit the grounds

The Application Process

Please submit a cover letter and CV/resume as a single PDF attachment.

You will have the opportunity to submit additional documents on the “My Experience” section of the application.

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Reader Services Coordinator