Graduate Intern — Project Operations & Systems

Location: Los Angeles (Hybrid / Remote-friendly)

Duration: February–April 2026 (3 months, with potential extension)

Start Date: February 2, 2026

Time Commitment: ~10 hours/week (flexible)

Compensation: $1,000/month

Reports to: Chief of Staff

Works closely with: Founders

About KINN

KINN is a membership-driven community and platform supporting conscious entrepreneurs, creatives, and impact-led founders. We combine curated experiences, education, and deep human connection with strong operational systems behind the scenes.

As we scale, we’re investing in clean data, thoughtful automation, and world-class member experience infrastructure—and we’re looking for a sharp, detail-oriented graduate intern to help build the operational backbone of the business.

Role Overview

This is a hands-on Project Operations & Systems role focused on execution, data accuracy, and backend optimization. You’ll work across membership, education (KINN.ed), events, and CRM systems to help streamline onboarding, automate member journeys, and unlock meaningful analytics.

This role is ideal for someone interested in operations, RevOps, startups, consulting, or systems design, who enjoys turning complexity into clarity.

Key Objectives

You will provide tactical execution support to:

Streamline membership enrollment and onboarding
Build and optimize HubSpot as KINN’s central system of record
Automate member lifecycle journeys and tracking
Create reliable analytics to inform leadership decisions

Scope of Work (February–April 2026)1. System Audit & Data Cleanup (Top Priority)

Membership & KINN.ed Onboarding Audit

Review website signup flows, deal pipelines, and Luma integrations
Audit email sequences, templates, and sales rep SOPs
Test all onboarding links (account setup, surveys, videos, first-day experience)
Review and correct all member subscriptions
Streamline pause and cancellation workflows

Data Reconciliation

Cross-reference Google Sheets, Nexudus, and Stripe for accuracy
Review dashboard lists vs. contact lists
Sync member data across all platforms
Clean duplicate and inactive accounts

Deliverables

System audit report with findings and recommendations
Data reconciliation spreadsheet
Documented “current-state” signup and onboarding flows
Subscription cleanup completed

Target: 100% data accuracy across platforms

2. HubSpot Integration & Automation

API Integrations

Luma ↔ HubSpot (events, RSVPs, attendance)
Beehiv ↔ HubSpot (newsletter subscribers)
Mailchimp ↔ HubSpot (email engagement)
Nexudus ↔ HubSpot (space usage, activity)
Stripe ↔ HubSpot (billing, subscriptions)

Member Journey Automation

30-day, 6-month, and 12-month check-in workflows
Under-30 to Over-30 day lifecycle tracking
Birthday recognition automation
Event attendance and course sign-up tracking
Mentor/mentee matching documentation
New member and feedback form collection
Event RSVP → membership conversion sequences

Deliverables

All API integrations live and syncing
Member journey map with automated touchpoints
Event-to-membership conversion system
Activity tracking dashboards

Target: 8+ automated workflows live and operational

3. Member Analytics & Tracking

Advanced Tracking

Member projects, connections made, and deals invested
Member wins collection and showcase process
Goal support tracking
Engagement scoring (events, courses, space usage)
Churn risk identification

Key Analytics

Cost-to-service per member (monthly)
Member acquisition source tracking
Course-to-member conversion analysis
Lifetime value by acquisition channel
Luminary tier infrastructure setup

Deliverables

Member success dashboard in HubSpot
Cost-to-service analysis report
Course conversion analysis with recommendations
Analytics reporting templates
Clear documentation of all systems

Success Metrics

Clean, accurate data across all platforms
All API integrations operational
8+ automated member lifecycle workflows live
Cost-to-service per member clearly calculated
Course conversion rates documented and analyzed
Event-to-member conversion system generating qualified leads

Who You Are

Recently graduated or completing a graduate program
Highly detail-oriented and systems-minded
Comfortable working with CRMs, spreadsheets, and integrations
Analytical thinker who enjoys problem-solving
Strong written communication and documentation skills
Self-directed, reliable, and proactive
Curious about startups, consulting, operations, or RevOps

Bonus (not required):

HubSpot experience
No-code / automation tools (Zapier, Make, etc.)

The KINN

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