Brief Description

Job Summary:

The Board Investigator provides investigative services for ethical complaints received by the North Carolina Board of Licensed Clinical Mental Health Counselors. The position assists the Board Executive Director with the process of managing ethical complaints, including, but not limited to, documentation and recordkeeping. The Board Investigator must be able to maintain complete confidentiality. Additionally, the position provides consultation to licensees, the public, and other stakeholders as it relates to ethics and ethical practice.

Essential Duties and Responsibilities:

Processes and investigates ethics complaints
Responds to ethical and practice-related questions via phone, email, and/or mail
Works remote with some on-site duties at the NCBLCMHC Board office located in Greensboro, North Carolina
Attends Board meetings
Attends Ethics Committee meetings and reports complaint investigation results
Assists the Board's attorney in the preparation for the hearings as well as review and investigation of cases
Drafts and executes investigative subpoenas, as authorized by the Board
Maintains documentation of investigative activities, including complaints and responses received, interview notes, copies of subpoenas issued by the Board and all records received, and investigation outcomes
Assists in preparing appropriate compliance reports for regulatory agencies
Conducts investigations of complaints received by the Board
Identifies ethical or legal issues that require follow-up or investigation
Testifies at administrative hearings
Monitors and assists the Board with enforcement of compliance with disciplinary actions issued by the Board in a timely manner
Drafts charge letters and educative letters based upon results of complaint investigations in a timely manner and submits them to the Board attorney for review
Drafts correspondence related to complaint cases
Writes articles for the Board's newsletter and web content
Represents the Board at educational and public forums
Complies with the requirements of the “NCBLCMHC COMPLAINT DOCUMENTATION & INVESTIGATION PROCESS” in a timely manner
Other duties as assigned.

Knowledge, Skills, and Abilities

Excellent verbal and written communication skills required.
Ability to develop a thorough knowledge of all statutes, rules, policies, and ethical codes relevant to the Board's functions.
Ability to write professional correspondence and procedure manuals.
Ability to actively listen and to give full attention to what other people are saying; ability to understand the points being made, ask questions as appropriate to clarify information and ideas presented through spoken words and sentences.
Ability to keep information confidential.
Ability to develop specific goals and plans to prioritize, organize and accomplish work.
Ability to effectively present information and respond to questions from Board Members, groups of managers, clients, customers and the general public.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to exercise discretion and independent judgment in fulfillment of responsibilities; ability to analyze information, anticipate risks to quality assurance, and evaluate results.
Must be proficient in the use of basic office equipment, business software (specifically, Microsoft Office Suite) and internet research methodologies.
Ability to learn and use cloud-based database software.

Required Skills/Abilities:

Attention to Detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work.
Collaboration and Teamwork – Ability to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs.
Communication – Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language.
Problem Solving/Analysis – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to see an issue and use objective analysis and evaluation in order to form a judgment.
Project Management – Ability to work on projects with firm deadlines, project plans, and budgets.

Required Education/Experience:

Master's degree required
Three years of professional experience with at least one year of experience in completing job functions based on a high level of understanding of professional rules and practices

Preferred Education/Experience:

Master's degree in clinical mental health counseling or equivalent preferred
Licensure as a NC Licensed Clinical Mental Health Counselor (LCMHC) in good standing preferred but not required
Investigative experience preferred but not required
Experience with government regulations or legal/ethical guidelines preferred

Work Environment:

Independent office environment, considerable interaction with coworkers;
Occasional time in the field, conducting interviews and investigative research;
Teamwork focus;
Must have the ability to work effectively and independently in a fast-paced environment with consistent periods of high volume.

Work Location:

Hybrid: Primarily remote with one day per week in the office.
Occasionally required to work on evenings and weekends.

Travel Requirements:

Travel is required and sometimes overnight, primarily within the state of North Carolina
Occasionally required to work on evenings and weekends

Essential Physical Demands:

Regularly required to use hands;
Frequently required to sit, reach with hands and arms, and talk or hear;
Regularly required to stand and walk.

Why join NBCC?

NBCC fosters a collaborative work environment filled with people dedicated to advancing mental health services across the globe. Through credentialing, examinations, continuing education, legislation, scholarships, and grants, we are passionate about supporting counselors and mental health providers, reducing stigma surrounding mental health, and expanding mental health services to underserved areas and populations.

Some of our amazing benefits include:

Medical, dental, and vision coverage
401(K) retirement plan with a 6% company match
Discretionary profit sharing of 2%
Daycare assistance - dependent care FSA employer contribution
Medical health savings account - employer contributions
Employer paid Short-Term Disability, Long-Term Disability, and Basic Term Life AD&D
Paid time-off programs (sick, vacation, personal, floating)
10 observed paid holidays
Paid winter holiday break
Tuition reimbursement
Employee Assistance Program
Costco or Sam’s Club membership
Employer paid LifeLock identity theft protection
Calm app subscription

The National Board for Certified Counselors

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Board Investigator