The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

The RealReal is hiring an Engagement Coordinator to support the Inbound Operations team by delivering This highly professional, self-disciplined, and collaborative individual will drive results by tracking engagement projects, creating and deploying communications, and measuring the success of all engagement initiatives. This role will support the team in delivering engagement strategies that improve engagement scores, streamline processes, and elevate communication across the organization.

What You Get To Do Every Day

Facilitate and support engagement initiatives including incentive and recognition programs, leader visits, etc.
Craft and deploy centralized, internal communications in partnership with Sr. Manager, Field Deployment including team newsletter, recognition communications, etc.
Leverage data and surveys to identify areas of improvement and make recommendations on employee engagement initiatives to Sr. Manager, Field Training
Design and propose tools + processes that enable leaders to drive results through streamlined engagement initiatives
Track and report KPI’s for engagement initiatives, providing recommendations and insight to leadership to drive informed decision making

What You Bring To The Role

Minimum Requirements:

1+ years of experience in internal communications and/or employee engagement, developing company-wide communication initiatives
1-2 years of professional experience in related industry (retail, communications, operations, etc.)
Proficient in Google Suite (incl. Slides, Docs, Sheets, Gmail) or Microsoft Suite
Self-starter, works independently - prioritizes tasks and meets deadlines, including holding others to deadlines
Strong written, verbal, and presentation communication skills
Team player, able to communicate with various levels in the organization
Passion for communicating in creative ways
Impeccable attention to detail, ability to proofread and use tools to write error-free copy
Strong organization, time-management, and prioritization skills
Ability to learn and pivot quickly
Ability to take feedback/coaching and implement to improve and develop skills
Ability to adapt to change and maintain a positive attitude
Prioritizes employee experience and business goals

Preferred Requirements:

Experience with email tools like Mailchimp, Studio Chorus, etc.
Graphic design, video editing skills

Compensation | Benefits | Perks

Employee Stock Purchase Plan (purchase stock at discounted rates)
401K (with company matching up to $1000)
Medical, Dental & Vision Insurance
Paid parental leave
18 paid time off (PTO) days (PTO starts accruing on first day of work) & 10 paid holidays

The expected hourly rate for this role is $20.50 - $25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

GHR8993

The RealReal

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Engagement Coordinator

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