Description

Membership & Marketing Associate I (M - F, 8:30 am - 5:00 pm)

Membership & Marketing Associate II (M - F, 10:00 am - 6:00 pm)

The Yale Club of New York City, a prestigious private alumni membership club, seeks (2) dynamic and experienced Membership & Marketing Associates. The successful candidate will play a crucial role in supporting the Membership & Marketing team in driving membership growth, retention, and engagement through innovative marketing strategies and exceptional member services. Responsibilities include membership administrative tasks, including responding to potential members, providing tours, promoting membership and tracking results, understanding membership benefits, and using the in-house software programs to process all aspects of membership. Responsibilities will also include providing support in consistent club communications, marketing efforts, social media management, content creation, and photo/video editing.

Essential Functions

Performs all membership administrative duties from responding to member correspondence and telephone calls to sending out membership payment links, to following up on pending payments. Regular reporting on payment link follow-up.
Utilizes and understands The Club’s software programs to process all aspects of membership.
Works with and understands mobile applications.
Provide tours for members and potential members. Regularly follows up on all tours to ensure membership applications are submitted. Tracks all tour activity to determine tour-to-paid membership.
Attend events at the Yale Campus and other offsite destinations to promote membership.
Attend and assist with all membership events on premises including registration, set up, and cleanup.
Attend selected private events held on premises to promote membership
Acts on and resolves member/guest concerns/complaints expeditiously in a manner which is beneficial to all involved.
Understands and communicates to the member/guest the services available within The Club regarding restaurants, lounges,

member activities and events, transportation, valet services, etc.

Intra- and inter-department collaboration to successfully execute marketing strategies.
Create on-brand content for print and web, including the website, social media, marketing collateral, email newsletters, signage, menus, and more.
Take and edit photos and videos, helping to build upon The Club’s digital assets.
Run weekly membership demographic reports for trend analysis
Assist with the Membership & Marketing Committee meetings and events
Perform other duties as assigned by the Director of Membership & Marketing

Requirements

Requirements, Reasoning Abilities and Physical Demands:

Flexible schedule, able to adapt to fit the needs of The Club and department, including weekends and/or late evenings.
Professional demeanor, respectful, and professional interactions with all members, guests and staff.
Dress appropriately for work environment while always maintaining a professional look.
Uphold and follow expectations, rules and guidelines as established by The Club.
Must be organized, exercise sound judgment, perform detailed tasks; understand, follow and give clear verbal and written direction.
Must demonstrate professionalism in telephone and written etiquette in communicating with members.

Education And Experience

Bachelor’s degree a plus or a combination of education experience
Two+ years of experience in membership, hospitality, marketing/communications or other relevant industry
Strong written and verbal communication skills, with excellent writing, proofreading, and editing abilities
Strong working knowledge of Microsoft Office, Canva, Adobe Creative Suite
Experience with photography and videography, including photo and video editing
Experience with membership management and club operations platforms, particularly Northstar, Pacesetter, and Clubessential, is a plus

Essential functions listed on this job description are not all inclusive. The Director of Membership & Marketing may assign additional duties and responsibilities as necessary.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Yale Club grooming standards.

Salary: $68,000 - $70,000

The Yale Club of New York City

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Membership & Marketing Associate