Job Summary

The Communications Intern will play an integral role in developing stories, messaging, content, and communications to convey successes won and lessons learned from our Strategic Outcome Initiatives. The Communications Intern will establish UFCU’s storytelling database and produce content for a variety of channels, including our intranet, email, and potentially social media. This intern will have the opportunity to interview employees to create compelling content to position UFCU as an employer of choice and a leader in championing financial health.

The minimum commitment is 20-29 hours a week, Monday through Friday, beginning June 5, 2023 through August 18, 2023.

About UFCU

As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

UFCU’s Internship program mirror’s our focus on people by providing our interns with a best in class internship experience. By interning at UFCU you will receive hands on work experience, professional development, and networking opportunities that will provide you with the skills needed to reduce the time between your graduation and full time employment. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Essential Functions

Writes original, compelling content about the impact of UFCU’s Strategic Outcome Initiatives.
Supports UFCU’s long-form storytelling content and coordinates storytelling priorities, style, and initiatives across the Intranet, Internal Communications, and Events.
Conducts virtual interviews with leaders and individual contributors about their experience in being agile, experimental, and innovative.
Maintains and manages UFCU’s storytelling database, including filing stories and tracking the use of stories across channels.
Develops email campaigns to amplify UFCU’s impact stories or request new stories.
Provides writing, editing, and administrative support for the ICE team as needed.
This position requires a strong command of writing for the web and digital channels.
100% comfort and demonstrable experience in interviewing subjects for profile pieces.
Comprehensive experience writing both long (articles, blog posts) and short-form digital content (emails, taglines, CTA buttons, webpages).
Strong ability to create compelling email newsletter content, optimize email content and layout, manage layouts and segmentation, and report on analytics.
Be an advocate for plain language.
Desire to contribute to UFCU’s mission and to serve as an ambassador for our voice and message.
Comfort in a fast-paced, high-growth environment.
Commitment to diversity, equity, and inclusion, both at UFCU and in our external-facing work.
Adhere to all company policies, procedures and business ethics codes
Complete required regulatory Training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

Include any knowledge/skill/ability pre-requisites
Advanced verbal and written communication skills
Computer skills including: Microsoft Word, Excel, and PowerPoint

Competencies

Building Member Loyalty
Building Partnerships
Communication
Emotional Intelligence
Adaptability
Focus on Results

Experience

Minimum Requirements

Currently enrolled as a full-time student with accredited college or university
Minimum of 60 completed academic hours
Majoring in Marketing, Communications, English or equivalent
Reliable transportation and valid driver’s license required. Job may require travel to varied locations throughout Austin metro area
Must be bondable

Preferred Requirements

Bilingual Spanish / English preferred

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
Specific vision abilities required by this job included close vision, distance vision, peripheral vision and ability to adjust focus.
The employee is frequently required to stand and walk.
Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may involve periodic stressful conditions.
May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
This is a hybrid work schedule and will require onsite work at least 2 days a week.
Public contact position, requiring appropriate professional appearance.
Frequent computer use at a workstation up to two hours at a time.
The noise level in the work environment is usually moderate.

Additional Job Information

Reports To

Supervision Exercised

Department

Internal Comms & Events Specialist

None

Organizational Development

#INDUFCU

UFCU

New Jobs

Summer 2023 Intern - Communications