Direct End Client: Texas Education Agency

Job Title: Technical Writer

Duration: 06+Months

Location: Austin, TX 78751 (Remote)

Position Type: Contract

Interview Type: Webcam or In Person

Ceipal ID: STX_TW069_MA

Texas Education Agency requires the services of 1 Technical Writer 3, hereafter referred to as Candidate(s), who meets the general qualifications of Technical Writer 3, Applications/Software Development and the specifications outlined in this document for the Texas Education Agency.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Education Agency and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Education Agency will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

Technical Documentation (External):

- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.

- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements

- Collaborate closely with the Product Owner team to gather necessary information.

- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach:

- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.

- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.

- Present outreach findings to the Product Owner team, management, and division leadership.

- Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):

- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.

- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.

- Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Skills:

8 Required Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.

8 Required Software Documentation: Familiarity with documenting software issues, release notes, and technical guides

8 Required Jira: Experience with Jira or similar application life-cycle management tools

8 Required Collaboration: Strong ability to work closely with cross-functional teams

8 Required Communication: Excellent communication skills to effectively work with cross-functional teams

8 Required Customer Service: Experience in customer service, with strong communication skills.

8 Required Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.

8 Required Training and Support: Experience in training other team members.

8 Preferred Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.

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V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.

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