Community Manager (On-site)

We are seeking a Community Manager with great hospitality, sales, people engagement and leadership skills to join our Venture X team in Boca Raton, FL. The Community Manager provides excellent customer service to the Venture X internal, external and prospective members by accurately assessing all customer needs. Conducts the initial first impression experience for any person entering the Venture X doors. Demonstrating and maintaining a professional image of the Venture X brand and on all platforms.

About Venture X: Venture X strives to provide high quality, flexible workspace options to business professionals allowing our members to grow their companies and exceed their business goals. We provide a unique set of amenities and benefits that support business growth and professional development. Our vision is to provide upscale, flexible workspaces in every major city around the world.

Reports to: Owner

Responsibilities include but are not limited to:

Assist In Community Sales - Prospecting, Tours, Follow Up, Execution and set up with proper documentation along the process.

Assisting in scheduling tours.
Assisting in sending out tour reminders.
Greet prospective members at time of tour.
Obtain walk-in information, and enter into CRM with tour booking.

Customer Service -

Provide 100% effective and friendly customer service with all current and potential members with a 4-6 hour acknowledgment and confirmation of the issue.
Provide a timely response to all reported issues by members with continued response until resolution with escalation to Community Sales Manager/Owner as needed.
Resolve member issues with professionalism, empathy, and patience.

Goals - Assist with meeting all occupancy, sales, marketing and financial goals.

Meet with the Community Sales Manager and/or Owner to understand location occupancy, sales, marketing and financial goals.
Assist with reporting on weekly, monthly and quarterly achievements.

Networking -

Works on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.
Create a collaborative environment amongst our members through events and personal introductions.
Makes signs for events with required advertisements to ensure successful event.
Perform set-ups and breakdown of events, including ordering food and beverages.
Prepares newsletter to make sure members are aware of every upcoming event.
Assists with providing proposals and pricing on Events and/or meeting rooms.
Assist with events to ensure there is a good balance of educational, member appreciation, cultural and lead generation/sales related events.

Operations -

Process member move ins and move outs.
Perform front desk services which include answering phones, greet and check in members or guests.
Perform Mail/package collection, sorting and distribution timely.
Maintain package tracking log for receipt and delivery of members packages as well as providing notification of packages as needed with applicable charges as needed.
Provide first impression experience.
Maintain a current member list which includes new members and removal of former members.
Set up and maintain all member files, mail folders and/or mailboxes.
Prepare, audit and maintain all 1583 forms with ID's for all Virtual Members.
Issue keys, access cards, mailbox keys and maintain reconciliation with management company.
Schedule office refresh for any members moving out which include painting, cleaning and/or furniture resets.
Troubleshoot printing, internet and phone requests.
Conduct building walkthroughs to ensure cleanliness throughout the day.
Make ready each conference room prior to and after use.
Confirm conference room bookings and book conference rooms as requested.
Maintain tidy and cleanliness of the Café throughout the day.
Perform opening and closing duties of the location.
Assist with ordering and managing stock of consumables as well as various office supplies as well as ordering and maintaining toiletries.
Maintain company standards and expectations of the appearance of the location.
Keep the office fresh and maintained throughout the day.

Billing & Collections-

Assist with timely billing process.
Assist with entering charges in Deskworks as needed.
Assist members with billing issues and/or questions.
Assist the Community Sales Manager with the collections process to ensure all payments are made timely and any issues with non-payment are addressed prior to end of month with action required.
Perform collections upon billing after every bill run.
Address and collect on any rejected payments within 24 hours.

Qualifications:

Hospitality / Co-working space experience is helpful.
Practical solution finding individual who takes a hands-on approach and is driven to achieve results.
Any combinations of education, training or general experience in shared office space, commercial real estate, hospitality, co-working, leasing (commercial or residential), property management that would provide the sales background and knowledge base to perform efficiently of all expectations of the job.
HubSpot experience is a plus.

Must haves:

An energetic team player with a positive personality.
Flexible, reliable, results-oriented, and self-motivated.
Excellent oral, written and presentation communication skills.
Fluent English (Spanish is a plus).
Basic computer skills and knowledge of basic IT.
Ability to multi-task and work efficiently in a fast paced environment.
Ability to take/provide constructive and positive feedback.
Ability to stand on feet for long periods of time.
Ability to operate a computer and monitor for long periods of time.
Must be in good physical condition and be able to lift up to 50 lbs.

Compensation/Benefits:

Base Salary: $50,000 annually
Commissions & Bonus potential
3 Weeks of Paid Time Off + Holidays

Job Type: Full-time

Schedule: Monday to Friday - 8:00am-5:00pm

Ability to commute/relocate:

Boca Raton, FL 33486: Reliably commute or planning to relocate before starting work (Required)

Venture X

New Jobs

Community Manager (On-Site)