The Client Service Manager is responsible for maximizing sales and client business through leading the utilization of the VB client journey in-store, clienteling initiatives, and the consignment program. The Client Service Manager oversees the utilization of the Personal Shopper Program and Studio Services Program. The Client Service manager is also responsible for building community, identifying partnerships within their market, and planning in-store events and activations. This role is based in our Austin location.

Responsibilities:

CLIENTELING:

Leads the training of the client journey for the sales team in order to deliver exceptional customer service
Responsible for client capture rate and client book audits
Manages client lists and leads outreach initiatives and follow-up
Partners with the CRM team and requests client lists in order to drive traffic and sales
Ensures client appointments and consignments are documented and recorded per policies
Conducts chat-ins with team members to address clienteling performance and client business goals
Analyzes client shopping trends and presents new clienteling ideas and initiatives
Manages top client appreciation initiatives

PERSONAL SHOPPER & STUDIO SERVICES PROGRAM:

Manages the Personal Shopper Program and Studio Services Program and ensures Personal Shoppers and Studio Stylists uphold the VB contract
Facilitates all Personal Shopper and Studio Stylists in-store and virtual client appointments
Responsible for all Personal Shopper and Studio Stylist consignment pulls and consignment returns
Ensures Personal Shoppers and Studio Stylists are sent the monthly newsletter and plans weekly outreach and follow-up
Facilitates all gifting and exclusive offers for Personal Shoppers and their clients
Recruits and meets with Personal Shoppers and Studio Stylists within their market
Partners with Events team to plan Personal Shopper Events
Initiates product requests for client appointments and events as needed
Provides Event Recap and hindsight to GM and Field Leader
Tracks sales, consignments and returns and provides audited sales report for all Personal Shopper and Studio Stylist business
Submits monthly commission and Event invoice to finance team

PARTNERSHIPS/EVENTS:

Creates community calendar in order to maximize effective planning

Identifies local charities, organizations, and groups to partner with and plans in-store events
Responsible for partnering with corporate and identifying event host in support of the VBGB quarterly partner
Connects with local schools and sororities to form partnerships
Partners with the Events Team to solidify hosts and execute all events
Plans in-store activations strategically during peak business times
Identifies event needs prior to event and communicates needs to Events Team in a timely manner
Attends community charity events and luncheons on behalf of Veronica Beard
Responsible for silent auction donations and fashion show participation
Provides event recap and hindsight to GM, Events Team, and Field Leader
Manages post-event host and attendee outreach/thank you letters

FASHION/STYLING:

Represents the fashion and style of Veronica Beard
Knowledge of current fashion trends and styles
Appreciation and demonstration of an overall finished fashion look
Comfortable with being on camera for social media purposes (both stills and video)
Able to fluidly discuss product and fashion on camera

Requirements:

Minimum of 2 years retail store management position/experience in women’s apparel (or related field)
Ideal candidate must have previous experience in planning events and building client retention and loyalty
Ability to work flexible schedule, including nights and weekends
Strong verbal and communication skills
Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
Foster a work climate that inspires mutual trust, respect, professionalism, and teamwork to achieve goals

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Veronica Beard

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Client Service Manager, Austin