Job Type

Full-time

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

What Makes Voa Special

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.

Job Summary

The Case Manager is directly responsible for the service provision and housing assistance for the residents at Freedom Springs, a permanent supportive housing property for Veterans located in Colorado Springs, Colorado. This position works in conjunction with the Supervisory Case Manager, an external property management company, local coordinated entry system providers, and the project developer. This program provides supportive services to Veteran individuals and families. Service modalities include Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing and Critical Time Intervention.

Essential Duties And Responsibilities

Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs by utilizing screening and assessment tools and ensuring the completion of needs-based screenings and independent living assessments.
Assists in relocating residents as needed and securing emergency housing as needed.
Provides tenant/property management mediation as needed.
Attends orientations and lease-ups with property management and landlords as appropriate.
Develops and maintains a good working relationship with community partners including property management and project development staff.
Responsible for gaining an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards.
Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
Assists residents filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.
Responsible for assisting participants in obtaining necessary documents to obtain and maintain housing including identification documents, income changes, changes in household composition, etc.
Develops and coordinates health, wellness, educational, or any other event at the property that would be beneficial to the independent living of Freedom Springs residents.
Plans recreational outings and activities for Freedom Springs residents.
Assists in creation of monthly newsletter published for all residents.
Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
Performs all other duties as assigned.

Knowledge And Skills

Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to work and thrive within a diverse, multicultural team environment.
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Requirements

MINIMUM QUALIFICATIONS

Bachelor’s degree in human services, social work, or a closely related field or related experience and 1 year of direct, full-time case management experience or a Master’s degree in social work, counseling, psychology, or a closely related field.
Possess a Colorado driver’s license and state-mandated automobile insurance.
Possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available)-No resident transportation permitted.
Complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
Experience working and providing services in permanent supportive housing environment.
Experience working with vulnerable populations, including individuals experiencing homelessness and the Veteran population preferred.
Experience working and providing services in permanent supportive housing environment preferred.

POSITION TYPE

Full time, M-F. 40 hours/week flexible schedule

Non-exempt/hourly

PAY RANGE

$22.00-$24.00/hr (based on experience)

BENEFITS (eligibility Is Based On Job Type/status)

Vacation Time/Separate Sick Time

Paid Holidays/Floating Holidays/Personal Days

Volunteer/Wellness Day

Health, Dental, Vision, Pet Insurance

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Life Insurance/Accident Insurance

Employee Assistance/Work Life Balance Program/Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

Volunteers of America is an EEO/AA Employer

Position will remain open until filled

Salary Description

22.00-24.00/hr

Volunteers of America Colorado

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Case Manager - Freedom Springs