Company Details

"We provide a foundation of stability and predictability that gives employees the confidence to succeed."

Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.

Along the way, the Company has been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen its gross written premiums exceed $15 billion.

Today the Berkley brand comprises approximately 60 businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess. Led by Chairman, President and Chief Executive Officer, W. Robert Berkley, Jr., W. R. Berkley Corporation is well positioned for long-term success and future growth.

The Company is an equal employment opportunity employer.

Responsibilities

The Communications & Innovation Specialist supports Berkley’s enterprise communications platforms and collaboration ecosystem, including the Enterprise Intranet and innovation platforms and resources. This role combines content strategy, digital workplace communications, knowledge management, analytics, and platform governance to enhance communication effectiveness, collaboration, and information accessibility across the organization.

Own the day-to-day management, optimization, governance, and continuous improvement of Berkley’s Enterprise Intranet experience
Manage all intranet content (images, video, written content, links, and audio/podcasts) in the SharePoint O365 environment
Monitor user adoption, engagement trends, and analytics to identify opportunities for improvement
Oversee intranet design elements, including content categories and placement, graphics and imagery, and overall user experience
Source content from corporate practice groups and businesses
Monitor the Berkley website and businesses’ social media channels for additional content
Write and edit copy as necessary; obtain approvals, review drafts, and secure final sign-off
Upload content and manage the process to get content live on the intranet
Oversee static content by updating descriptions, links, and related information
Provide guidance on intranet enhancements and emerging trends
Monitor user feedback and recommendations and respond in a timely and thoughtful manner
Analyze key metrics and run reports on intranet performance and usage
Develop internal marketing plans to promote the intranet site and employee training
Monitor and upgrade templates for internal practice group pages and partner with designated team members on content maintenance and enhancements
Create a governance guide for the Enterprise home page and other intranet sites
Implement ongoing education for employees, businesses, and practice groups on intranet best practices and how to maximize value from the platform
Onboard and train new businesses on how to create and effectively use their individual intranet sites in conjunction with the enterprise site
Collaborate with HR, Innovation, and corporate training and education teams to coordinate internal promotion of activities
Maintain the enterprise calendar
Monitor effective benchmarks and best practices for measuring the impact of internal communication campaigns
Analyze, review, and report on the effectiveness of communication campaigns to maximize results
Liaise with the BTS Collaboration and User Experience team
Monitor trends in corporate intranet/O365 tools, applications, design, and strategy
Further develop and maintain the Industry Resources page on the Enterprise Intranet
Maintain the SPARK! innovation platform and manage updates
Assist new businesses and innovation leaders with SPARK! setup and training and provide troubleshooting support
Manage SPARK! Learning Center and I-Lab content
Assist in the development of Innovation Challenges
Assist in the creation and distribution of the monthly Berkley Innovation newsletter
Prepare monthly Docebo reports to support innovation tracking and reporting
Maintain Microsoft Teams channels and support ad hoc reporting and data cleanup as needed
Engage with vendors through biweekly meetings to review updates, address questions, and track next steps
Oversee user and platform support related to communications and innovation tools
Perform other related duties and support special projects as assigned

Qualifications

Qualifications

3–5 years’ experience in internal communications, digital communications, intranet management, or related fields
Experience managing SharePoint Online, Microsoft Teams, and other Microsoft 365 collaboration platforms
Experience with Excel
Experience using analytics to evaluate communication effectiveness and user engagement
Excellent problem-solving and analytical skills
Comfort level with AI tools, such as Microsoft CoPilot
Strong collaboration, interpersonal, and communication skills, both oral and written
Excellent organizational and time-management skills
Strong attention to detail
Ability to quickly learn new technology and systems
Experience with Hootsuite, Ideawake, and Docebo preferred

Education Requirement

Bachelor’s degree in communications, marketing, public relations, journalism, business, information technology, or a related field, or equivalent experience

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Additional Requirements

Location and Travel:

Greenwich, CT.

Sponsorship Details

Sponsorship not Offered for this Role

W. R. Berkley Corporation

New Jobs

Communications & Innovation Specialist