Position Summary
As a HealthTeamWorks® leader, the Program Manager exhibits innovation, flexibility and resourcefulness in managing teams and programs/initiatives. The Program Manager reports to the Director of Organizational Excellence (DOE) and works closely with leadership to be proactive in staffing and capacity to ensure maximized billable time, efficiency and productivity while maintaining excellent service and programs that meet or exceed budget and gross margin targets, timelines and deliverables. The Program Manager must also serve as a subject matter expert in practice improvement and advanced primary care strategies and contribute this expertise to other HealthTeamWorks projects and workstreams as needed.
Essential Job Responsibilities
- Manages the development, planning, implementation and adherence to all program timelines, deliverables and budgets for grants/contracts by using and analyzing data.
- Manages program staffing needs, FTE allocation, provides supervision and performance evaluation.
- Works with internal team members to develop and monitor progress toward individual performance goals and learning plans that align with organizational performance goals and strategies.
- Provides innovative leadership by continually identifying improvements and efficiencies in Practice Facilitators, Healthcare Learning Faculty, and contractor delivery methods; identify needed curriculum to support team and practice learning.
- Provides support, collaboration, as well as opportunities for professional development and accountability to drive performance, excellence in service and retention of top-performing employees and contractors, reporting oversight concerns to the DOE.
- Documents and routinely reports progress on timeline, deliverables, budget trends and concerns to the Project Management Office.
- Leads the planning, development, presenting, training and hosting of Learning Collaboratives and local or national conferences/events as requested.
- Cultivates positive working relationships with client and/or prime contractor teams leveraging complex problem-solving, scope management, risk mitigation and conflict resolution approaches.
- Activates practices that have had success in sharing learnings and key next steps with peers, including identifying practices and reaching out for participation in events.
- Facilitates interactive learning by independently delivering content and moderating subject matter experts and practice presenters.
- Leverages internal and external best practices and lessons learned across multiple action groups, projects, and initiatives.
- Provides internal team training, tools and resources for virtual facilitation and adult learning theory.
- Highlights outcomes and shares learnings internally and externally (e.g. newsletter submissions or marketing and communication materials as requested).
- Demonstrates the ability to effectively lead and facilitate improvement teams toward measurable outcomes with increasing practice independence over time.
- Routinely assesses, documents, and reports practice progress and proactively brings practice issues to the appropriate program lead.
- Identifies and next-stage, contract renewal, and program expansion opportunities.
Qualifications, Skills, & Experience
To perform the job successfully, an individual should demonstrate the following competencies:
- Value-based care model familiarity and experience is required.
- Excellent oral communication, group presentation, training and facilitation skills.
- Excellent written communication skills; expressing ideas clearly and concisely in a well-organized manner.
- Experience presenting and facilitating virtual training, using adult learning principles to deliver a highly interactive event.
- A flexible and positive attitude about unexpected changes and fluctuating workload.
- Experience with and expertise in the medical home model and other practice transformation models and approaches.
- Working knowledge and facility with quality/performance improvement, change management methodologies, measure definition and use of clinical performance data to engage practice staff in the learning and change process.
- Creation and support of a learning culture: keen understanding of group facilitation and the skills required to support collaborative learning, including the techniques of active listening, active participation in meetings by being fully present and by asking intentional questions.
- Practice active listening, asking questions and holding views lightly in interaction with others to create a learning culture.
- Support organization’s goals and values by fostering teamwork within teams, across teams and departments; internal and external collaborators are treated as equal clients.
- Familiarity and experience with building and managing to budgets.
- Manage time effectively and prioritize competing demands to meet practice, program, and organizational goals and deadlines.
- Strong critical thinking, analytic, strategic and “big picture” skills necessary.
- Be professional in appearance and presentation, with the ability to react well under pressure, and be proactive in responding to others.
- Skilled in literature research and identification of reputable healthcare resources, proactive in seeking information and answers.
- Maintain collegial relationships with initiative leadership, collaborating organizations, funders, and vendors.
Location & Travel
- The Program Manager must balance the work in a virtual setting 100% of the time, professionally managing multiple employees located nationally, deadlines, and unplanned interruptions to ongoing work activities.
- Travel is an essential element of this role, expected to be approximately 30%; the amount of travel will vary based on an ever-changing mix of contracts.
- Residence in the Denver Metro Area or nearby Front Range is a preference for this position.
Computer Skills
- Excellent computer skills are required, particularly in Microsoft applications such as Word, Access, Excel, PowerPoint, Visio, and Outlook.
- Comfort with exploring and learning to use new or unfamiliar applications or databases.
- Experience with web meeting software (such as Zoom and Google Meet) and the facilitation of virtual collaboration and meetings.
- Experience and facility working with clinical and performance data and databases from sources including primary care practices, payers and analytics vendors, and electronic health records. Comfort with working with practice-based clinical health information technology (e.g., EHRs) in the context of performance improvement and practice transformation work.
Education and Experience
- B.A./B.S. in health care or related field AND ten years’ experience in primary care, ambulatory care or other related field.
- Experience in the work of primary care transformation is required, especially value-based payment models and behavioral health integration.
- Preference will be given for a master’s degree, and/or a strong background in one or more of the following: quality or process improvement, practice transformation data analysis, healthcare recognition/accreditation, change management and personnel management.
- A valid U.S. driver’s license and auto insurance is required.
*The hourly or salary range is the range HealthTeamWorks in good faith believes is the range of possible compensation for this role at the time of this posting, consistent with Colorado law. HealthTeamWorks may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
