Membership Manager Job Opening
WHO WE ARE
The San Antonio Report is a nonprofit, nonpartisan digital news organization that is supported by its members. We cover all that is best about the city: its personalities, neighborhoods, businesses, culture, cuisine and local government. We tackle its problems and challenges, too, and spotlight innovative solutions. Our staff of 15 talented, passionate journalists and nonprofit professionals produces and promotes not just excellent journalism, but essential resources and a year-round calendar of civic engagement events that are all about serving San Antonio and the surrounding communities.
POSITION OVERVIEW
The nonprofit San Antonio Report is seeking a Membership Manager to join our business team. This position will be primarily responsible for maintaining and growing the San Antonio Report’s individual membership program, supporting the leadership team on major donor efforts and participating in business membership program maintenance and outreach. The Membership Manager will take a lead role in deepening loyalty among readers and converting them to members using email and on-site strategies, and fulfilling member benefits while also providing support for other development initiatives.
Duties will include, but are not limited to: managing a Salesforce membership platform; maintaining membership benefits, retention and growth; prospecting new members, and planning and executing member events throughout the year. The Membership Manager also curates and authors a monthly members-only newsletter with updates on the work of our newsroom and staff. The ideal candidate will be committed to supporting the San Antonio Report’s mission and vision and work in a way that upholds and reflects our organizational values. Successful candidates will be well-read and versed in the pressing local news issues of the day and will be very familiar with the San Antonio Report site, our content and the vital role we play in San Antonio to inform and connect engaged citizens. This position will support both the Publisher & CEO and Editor In Chief, and reports to the Publisher/CEO.
RESPONSIBILITIES
- Own multi-faceted membership and other fundraising campaigns with support from CEO and external partner News Revenue Hub to meet monthly revenue goals:
- Develop strategy, schedule, and copy for annual and ad-hoc fundraising and membership campaigns, utilizing the Report’s numerous channels (i.e. website, newsletters, social media); coordinate staff delegation of tasks and design assets; and collaborate with editorial staff and external stakeholders on writing of appeals when appropriate.
- Update and maintain the San Antonio Report’s CRM (Salesforce) with thorough and accurate data pertaining to all donations (i.e. memberships, grants, major donors, etc).
- Administer benefit fulfillment for members and major donors and develop new, creative ways to recognize, support and benefit members and major donors.
- Generate member and major donor prospect leads by tracking and maintaining member engagement statistics; produce weekly and monthly donor reports as needed.
- Maintain and update membership messaging, including but not limited to print and digital collateral, acknowledgement letters and renewal letters.
- Provide ongoing quality customer service support for San Antonio Report members and readersvia email and phone.
- Coordinate vision and strategy for member events and assist in coordination of community engagement events including developing invitations, setting up registration, leading membership table and following up with newsletter subscriber and member prospects.
- Coordinate and communicate with the News Revenue Hub on membership best practices, membership campaign strategy and deployment, various fundraising projects and initiatives, generation of Salesforce reports, etc.
- Assist in the writing and submission of grant applications to local and state foundations and prospect potential grant funders.
- Project manage our major donor program in producing timely reports of current and prospective donors and ensure timely cultivation and stewardship touchpoints in collaboration with Publisher and CEO.
- Flexibility to work some nights and occasional weekends.
- Represent our organization with a membership table at San Antonio Report events as well as occasional other local community events.
- Other duties as assigned.
QUALIFICATIONS
- A 4-year degree is preferred
- Experience with membership, community outreach or community journalism organizations preferred
- Previous database and/or CRM experience highly preferred
- Excellent written and verbal skills
- Research and data collection skills
- Strong proficiency in using all major social media platforms
- Self-motivated, energetic learner
- Comfortable with working in a collaborative team environment
- Willingness to experiment with new approaches and flexible in implementing others’ ideas
- Highly organized with the ability to meet tight deadlines
- Proficient with Google Suite and familiar with Salesforce, Mailchimp, WordPress, Google Analytics/Parse.ly, Canva and other similar tools is preferred
This is a full-time, exempt position and is based in San Antonio, TX.
The starting salary for this position is $50,000 and is commensurate with experience and skill set. Some of the benefits employees enjoy are 20 days of personal time off, 12 paid holidays, health benefits, a 401(k) plan, and paid parental leave.
We’re committed to building an inclusive newsroom that represents the people and communities we serve. We especially encourage members of traditionally underrepresented communities to apply.
Application details: Applications will be reviewed as they are received and the position will remain open until it has been filled. To apply for this position, please submit a cover letter, résumé and list of three references to apply@sareport.org and include “Membership Manager” in the email subject line.
