Position Summary:The General Manager plays a vital role and ensures smooth day-to-day operations of CAG programs, events & fundraising initiatives. Reporting directly to the Executive Director, this role focuses on executing and coordinating program & event logistics, stakeholder communications, and support staff oversight to keep adaptive golf services running efficiently and impactfully.
Key Priorities/Goals (2026):- Implement strategic imperatives in support of program expansion in CLT & MB
- Operations - Streamline & document processes, event activities, etc.
- Manage support staff - maintain Job descriptions, RACI, org chart, etc.
- Communications - Execute monthly Newsletter, Volunteer e-mail, et. al.
- Support ED with reporting and compliance - Board meetings, measuring impact, etc.
Key Responsibilities:Operations - Program Support & Logistics (50%)- Optimize and document all processes for programs and events.
- Assess personnel and equipment needs for all clinics/programs and fundraising events.
- Track adaptive golf equipment use and assist in organizing storage.
- Oversight of Mission Support Coordinator - public calendar, program participant registration/invoicing, venue coordination, and event communications.
- Oversight of tactical marketing content development and maintenance
- Oversight of equipment readiness - maintenance, repair and cleanliness
- Oversight of Brand Ambassador adaptive golf tournament event participation, content development, travel expenses, etc.
Personnel Management of Support Staff (20%)- Provide guidance and feedback to support staff to meet deadlines
- Approve hours and retain all payroll files
- Conduct weekly meetings with team members as needed.
- Execute monthly team meetings - agenda, meeting
- Update job descriptions, and organizational/RACI charts, as needed.
Communications & Outreach (20%)- Direct monthly Newsletter vendor to provide content, images and ensure timely delivery.
- Execute monthly communications with volunteers for program/event support.
- Coordinate volunteer registrations, background checks, and schedules.
- Maintain partner relationships to ensure access to additional equipment as needed.
Reporting & Compliance Support (10%)- Ensure compliance of all board policies by all team members and contractors.
- Manage participant waivers, vendor forms, and insurance paperwork.
- Assist with financial oversight and operational controls to support fiscal responsibility.
- Assist with preparing board meeting materials, reports and operational updates.
- Assist with tracking program data, impact and success metrics.
- e.g. Veteran participation for VA grant funding reports
Qualifications- Values must align with our mission - must have DRIVE.
- Passion for adaptive sports and comfortable working with people with unique abilities.
- Organized, self-starter able to juggle multiple priorities with minimal direction.
- Competent with office software: Google Workspace; spreadsheets, docs, presentations
- 10+ years team leadership experience, prior General Manager or Director preferred
- Marketing or multi-audience communications experience is highly desirable.
- Non-profit background is desirable, but not required.
- Experience with C-suite and/or board of directors is desirable.
- Available to support occasional evening/weekend programs/events.
- Willing to travel (~10%) as needed within the Carolinas.
- Willing to complete a criminal background check & drug screening.