The Motoring Club is a social club for car enthusiasts, founded in 2019 in Los Angeles with locations in West LA and San Francisco. The Motoring Club is a 7 day-a-week clubhouse which provides members with a 3rd space to work and meet during the day and activate during the evenings with member events. Members receive a number of additional perks like a fleet of rental cars, discounts from partner brands and monthly driving events. In addition to the Club space, we operate Motoring Coffee, our public facing coffee shop and retail experience.
OverviewThe Membership & Partnership Director plays a critical leadership role in shaping the member experience, strengthening brand relationships, and supporting the growth of The Motoring Club’s community. This role oversees all aspects of membership operations, partnership strategy, and cross-functional collaboration with community managers and café general managers. The ideal candidate combines hospitality-driven member engagement, strategic partnership fluency, and operational excellence.
Key Responsibilities:Membership Management- Own the Membership Funnel: Oversee all stages of the membership lifecycle – from acquisition and onboarding through engagement and retention – ensuring a seamless member experience.
- Plan Member Engagements: Develop and execute member programming calendars for all locations, ensuring events align with community interest, club culture, and partner opportunities.
- Collaborate With Brands: Work directly with inbound and outbound brands to activate sponsorships, integrate partners into member events, and co-create meaningful experiences.
- Customer Support & Billing: Address escalated member inquiries, resolve billing issues, and maintain clear, prompt communication standards.
- Email & Communications Revamp:
- Lead transition from bi-weekly email updates to a cohesive monthly newsletter.
- Redesign member communication flows, templates, and messaging for clarity, consistency, and engagement.
- Community Manager Oversight:
- Manage Community Managers of all locations, guiding them on event themes, programming direction, and execution.
- Oversee online member communities while delegating day-to-day engagement to Community Managers.
- Data & Reporting: Monitor membership metrics and engagement data to inform strategy, measure success, and identify opportunities for improvement.
Partnerships & Marketing- Manage Inbound Partnership Requests: Act as the primary point of contact for all partnership inquiries, reviewing opportunities and coordinating next steps.
- Revamp Partnership Intake Flow: Redesign the process from initial “hello” email through partnership qualification and Director-level reviews, ensuring clarity, efficiency, and professionalism.
- Nurture Existing Relationships: Maintain and grow relationships with past and current brand partners, ensuring they remain engaged and aligned with club initiatives.
- Brand Stewardship: Support consistent brand messaging across events, partnerships, email communications, and community initiatives.
Coffee Shop Collaboration- Cross-Functional Communication: Build strong relationships with the General Managers of both club-affiliated coffee shops to stay informed on member sentiment and operational insights.
- Partner-Driven Initiatives: Organize café-based collaborations, branded activations, or member perks in coordination with partners and coffee shop teams.
- Community Touchpoints: Leverage café spaces as informal hubs for member engagement, partnership integration, and content opportunities.
Qualifications:- 5+ years of experience in membership management, partnerships, hospitality, community building, or a related field.
- Strong relationship-building skills and comfort working with both consumers and brand partners.
- Excellent written communication and email marketing experience.
- Proven experience leading teams and managing cross-functional initiatives.
- Passion for automotive culture, lifestyle brands, and community-driven experiences.
- Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously.
- Proficient in Microsoft Office, Google Drive, Google Docs, TripleSeat, and MemberSpace
Success in This Role Looks Like:- A growing, highly engaged member community across all locations.
- Strong activation pipelines with brand partners and well-executed co-branded events.
- Clear, effective member communications and a polished monthly newsletter.
- Smooth coordination and alignment among community managers, café teams, and partners.
- Enhanced member sentiment and increased retention driven by exceptional experiences.
