Our client which is a Internationally renown 5 star luxury hospitality membership group seeks a Director of Member services.
RESPONSIBILITIES & DUTIES
Membership benefits support
" Perfectly understand each member needs and expectations from the organization
" Optimize member use of all services to enhance their return on investment
" Regularly share the needs of the delegation with HQ to ensure all services are relevant and attuned for each region
" Propose and implement an annual action plan and budget for the delegation, subject to coordination with the International Director of Member Services and the Delegate
" Organize all regional meetings such as Delegation meetings, Chefs meetings, Steering Committee (where relevant)
" Supervise the training activities: Client Induction, technical training (Synxis, …)
" Work closely with the network team on lead generation, in line with the defined international development plan and the integration of new members
" Ensure HR services: recruitment support depending on the needs of the members; partnerships with key hospitality Universities and schools to present the brand
" Work closely with the partnerships team to enhance existing global relationships and leverage them for the region and prospect new partners suitable for the brand/ delegation
" Produce editorial content concerning the members of the delegation and cooperation with the Publications Department at the Head Office in view of the different publications (i.e. Print, photo library, …)
" Support the implementation of local promotional events included in the annual action plan
" Support the press and social media office to increase brand awareness with the Director of the Communication department and International Director of Member Services
" Proof read regional language communications and marketing material when needed
" Organize showcases or brand events when relevant
" Represent the organization at various events to increase brand awareness
" Prepare and send monthly e-newsletter to the delegation
" Submit bi-weekly updates to the International Director of Member Services and the Delegate
QUALIFICATIONS & SKILLS
" Minimum 5 years of hospitality experience - Luxury Hospitality industry preferred
" Excellent interpersonal, communications, business and service skills; the ability to build proficient relationships with clients
" Leadership, excellent presentation skills
" Confident individual who is able to see multiple perspectives
" Very organized person with excellent time management and project management skills; the ability to multi task
" Autonomous work who is a self-motivator with the ability to work independently and as a team player
" Problem-solving aptitude
" Spanish and or Portuguese language skills as well as English ; French can be an advantage
" Home office based position - Must be able to commute occasionally to NYC or Miami
" Must be willing to travel at least 50% of the year
