Department Information
Applications will be considered from residents and non-residents of Colorado.
- New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year.
About CDOT
CDOT employees make a difference by providing freedom, connection, and experience to the traveling public, while also keeping them safe. The State of Colorado offers competitive medical, dental and vision insurance, life and disability insurance, and flexible spending and health savings accounts. Visit the State of Colorado benefits for details, current premium rates and a summary video about benefits. The state also offers PERA retirement, great optional PERA plans such as 401K, a generous paid time off package of annual, sick, holiday and other leave, strong career growth, tuition reimbursement and professional development. Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits for details. Some positions may qualify for Public Service Loan Forgiveness .
CDOT for All
CDOT’s strength is our people, and our commitment to our people is to shape, support, and sustain the employee experience, and ultimately, create a supportive workplace where everyone, regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, has the opportunity to thrive.
The eligible list created from this announcement may be used to fill current and future vacancies for a period of up to 6 months.
Description Of Job
About the Work Unit
This work unit exists to ensure safe and efficient operation of the State’s public transportation infrastructure and facilities in Region 3. The unit functions to maintain continuity and compliance with all Federal, State, and local statues, regulations, policies and procedures related to public administration of required programs including maintenance, traffic operations, engineering, transportation planning, public and governmental relations, human resources and financial management.
About The Position
This position provides administrative support to the RTD Program Assistant to ensure efficient operation of the office as well as aiding the public, contractors, consultants, other CDOT offices/sections and other agencies as first point of contact in the Region Office. This position also serves as a Region 3 dedicated Customer Service Representative.
Your duties and responsibilities will include, but are not limited to, the following:
- Perform the general office functions of distributing incoming and outgoing mail; receives, opens, stamps, sorts, distributes all incoming mail and parcels and distribution.
- Provide technical support to the Business Office and the Support staff of Civil Rights and the Safety officers.
- Make, coordinate, and/or schedule calendar appointments, reservations, conference rooms, meetings and/or trainings.
- Purchase, monitor, and update routine office supplies in multiple locations in the building.
- Complete data entry and tracking various information and documents in a variety of computer systems including SAP, MS Office (Work, Excel, PowerPoint), and/ or Google Suite.
- Assist the RTD Assistant with booking conference venues and purchasing food for various events. Negotiates conference venues and food as well as other events.
- Compose presentations, forms, guidance documents to be used for conferences, training, and internal use as needed.
- Assist the RTD Assistant with service awards and retirement packages as needed. This may include verifying inventory, organizing and preparing items for delivery.
- Backup for the RTD Assistant during absences to ensure flow of documents to the RTD is handled in a timely and secure manner.
- Front desk receptionist responsible for greeting and addressing the needs of in-person guests. The guests may be scheduled or unscheduled, visiting CDOT employees, attending meetings, seeking information or attending a job interview.
- Develop and maintain good public relations with various governmental agencies and act as the public liaison for all levels of personnel involved in the operation of the organizational unit.
- Serve as a dedicated customer service support representative (CSR) for Region 3.
- Answer dedicated CSR phone line and provides research and answers to questions, and/or coordinate with other customer service reps in the region.
- Assist customers via telephone, email, in-person, or online with inquiries or problems related to department services by asking questions to determine customer needs.
- Attend monthly CSR meetings as well as statewide trainings.
- Provide regional communication support that may include assisting with the R3 intranet webpage, R3 Newsletter, and ribbon cuttings.
- Deliver a variety of programs including annual health fairs, wellness challenges, vaccination clinics, blood drives, lunch & learns, and more.
- Create wellness news content for the Region 3 Internal News Hub.
- Coordinate and assist with organizing events such as Bike-to-Work Day, Remembrance Week, Safety Week, etc.
- Responsible for updating personnel data and records for all full-time and any temporary/seasonal employees.
- Resolve any discrepancies in employee records.
- Evaluate, reconcile, purge and/or archive all records per State/Agency Records Retention Rules.
- Process expense reports for the Business Office, Civil Rights, and the Safety department.
- Process and certify any vendor invoices for payment.
- Designated timekeeper for the Business Office and Safety Officers; reviews timesheets for correct coding and leave taken and reconciles timesheet error reports.
- Assist area employees with payroll, leave, benefits, etc. verifying accuracy of all documents.
- Review timesheets for area personnel.
- Maintain current State Office Building personnel roster as well as fire evacuation plans for the building.
- Responsible for CDOT new hire building code for access and reporting separated employees to the Building Code Administrator.
- Act as primary floor warden for CDOT offices located at 222 S. 6 th Street complex. Coordinate floor wardens for the first and third floors to ensure evacuation coverage during emergency practice drills.
- Other duties as assigned.
Work Environment
- Your schedule will primarily be 8:00 AM – 5:00 PM work hours, Monday-Friday, but we are flexible to meet your work/life balance needs while ensuring CDOT business needs are met.
- Required to work in the office 100% with the potential of a hybrid schedule after 12-months (1-2 days from home).
- Frequent in-town travel during work hours. Occasional out-of-town travel for training.
- Required to operate CDOT vehicles.
Minimum Qualifications
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Experience Only
Three (3) years of general clerical experience where the primary duties included all of the following:
- Working with computer software and applications (e.g., Microsoft Word, Excel, Access, PowerPoint, SharePoint, etc.)
- Creating memos and correspondence
- Using spreadsheets to track information
- Providing on-going customer service on the phone, via email and/or in person to internal and external customers
OR
Education And Experience
- A combination of related education ( Business Management, Office Administration, Accounting, Human Resources, etc.) and/or relevant experience (administrative/ clerical work) in an occupation related to the work assigned equal to three (3) years.
Please Note: The required experience must be substantiated within the work experience section of your application. “See Resume” statements on the application or resumes in lieu of a complete application may not be accepted. Additional information submitted after the closing date of this announcement will not be considered in the review of your application. In addition, part-time work will be prorated.
College Transcripts: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or an official foreign credential evaluation report must be submitted with your application. Transcripts must show the name of the school, completed credit hours, and (if applicable) that a degree was conferred. Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service. The credential evaluation report must be an official report. Failure to provide a transcript or official foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position.
Conditions of Employment
- Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.
Preferred Qualifications
Theexceptional applicantwill be an experienced Administrative Support professional and will possess the proven ability or accomplishment in the following:
- Demonstrated success with the duties listed in the Description of the Job section;
- Years of State service experience related to the duties of this position;
- Highest work/personal ethics and integrity;
- Strong technical knowledge of administrative and clerical procedures and systems;
- Knowledge of State Personnel and Fiscal Rules;
- Experience with handling confidential and financial documents;
- Proven ability to manage multiple assignments, priorities, and projects in a fast-paced environment;
- Excellent customer service, interpersonal, and relationship-building skills;
- Excellent time, project management, and organizational skills;
- Ability to manage and prioritize work assignments independently;
- Ability to adapt to changing work assignments;
- Strong attention to detail and accuracy;
- Analytic thinking and problem-solving skills;
- Strong ability to take initiative to solve problems;
- Effective presentation and communication skills, both written and oral;
- Ability to work effectively in both independent and team situations;
- Excellent computer skills including fluency in Microsoft Office Suite (e.g., Word, Excel, Access, PowerPoint), MS Publisher, Adobe, SAP, SharePoint, Google Applications and Gmail, and the ability to quickly learn new software.
Supplemental Information
Applicant Checklist
Complete Applications Must Include The Following Documents
- A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
- A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
- A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
- A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.
- If you are using education to qualify, a copy of your official or unofficial transcript showing completed coursework and credit hours, that your degree has been conferred (if applicable), and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.
- If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.
Please note that you may redact information on your attachments that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution.
Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date. Where unusual circumstances prevent timely acquisition of transcripts, they must be submitted within five business days of the announcement close date. Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
Notifications
All correspondence regarding your status in the selection/examination process will be via email . Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from " state.co.us " and " info@governmentjobs.com " addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email . Immediately after you submit your application you should receive an email that confirms that you successfully submitted an application for this position. If you do not, try submitting again until you receive the confirmation email. Be sure to also check your junk folder for email communications from the State of Colorado's website.
The Hiring Process
- All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
- Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
- Part, or all, of the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
- Be sure your application materials specifically address your qualifications, experience, work products, and accomplishments as they relate to the Major Duties, Minimum Qualifications, and Preferred Qualifications sections as listed above. Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.
- A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.
Transfer, Non-Disciplinary Demotion or Reinstatement
If you believe that you are eligible to be considered as a transfer, non-disciplinary demotion, or reinstatement to this vacancy, you must submit a completed application following the directions in this job announcement and you will be included in the selection process along with other qualified applicants. If you are the finalist for this position after the selection process, Human Resources will confirm your eligibility to be appointed as a transfer, non-disciplinary demotion, or reinstatement applicant.
Employment Screening
If an applicant reaches the finalist stage of the hiring process, the Colorado Department of Transportation may procure a consumer report and/or investigative consumer report on the applicant in connection with his/her application for employment purposes, as defined under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of the applicant's authorization. As part of the employment screening an applicant will be requested to disclose any deferred judgments and convictions as well as an explanation of the circumstances around any arrest or conviction. In the event that a screening returns information that the applicant believes is not accurate, he or she will have an opportunity to dispute the information with “Accurate.” Accurate, a consumer reporting agency, will obtain the report for CDOT. Further information regarding Accurate including its privacy policy, may be found online at www.accurate.com . Accurate is located at 200 Spectrum Center Drive Suite 1100, Irvine, CA 92618. The report may contain information bearing on the applicant's character, general reputation, personal characteristics, and mode of living. The information that may be included in the report includes social security number trace, criminal records check, public court records checks, educational records, and driving records checks . CDOT will only request credit reports insofar as they relate to the position for which the applicant is applying. The information contained in the report will be obtained from private and/or public record sources. The applicant will have the right, upon written request made within a reasonable time after receipt of a notice, to request disclosure of the nature and scope of any investigative consumer report.
Appeal Rights
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov ; contact the State Personnel Board for assistance at 303.866.3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
ADAAA Accommodations
CDOT is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability as defined by the ADA Amendments Act of 2008 (ADAAA) with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, or participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to
Madelyn Katz at
madelyn.katz@state.co.us.
Former State Employees
Former employees of the Colorado Department of Transportation System or any other State of Colorado Department or Agency, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information on his/her application.
MK (SAP #50136470/PCR #64965)