Employment Type
Full time
Shift
Day Shift
Description
Serves as a liaison between MercyOne Des Moines Laboratory outreach clients and laboratory staff to provide excellent customer service. Responsibilities include establishing, maintaining, and expanding the market of our existing outreach program. Acts as a resource to the Outreach Director to promote the available clinical and anatomical services of MCL to the medical community.
- Serves as an account manager for laboratory outreach clients (current and new). Maintains an accurate database of client demographics, visits, and follow up.
- Conducts onboarding of new clients.
- Makes customer service calls and on-site visits to gather information, answer questions, and serve as a liaison for the laboratory
- Establishes a positive rapport with potential and existing customers to help meet revenue/volume targets and establish ongoing customer satisfaction.
- Develops business growth strategies to increase laboratory sales from current and new clients.
- Conducts annual client satisfaction surveys. Utilizes the data to identify and implement process improvements.
- Development of new marketing programs and introduction of these programs into the marketplace.
- Develops an annual marketing plan and reports status of action items.
- Develops and maintains client fee schedules and corresponding laboratory service agreements (contracts).
- Creates summary reports for clients and laboratory management.
- Communicates feedback (positive and improvements) with laboratory leadership.
- Responsible for the coordination and distribution of laboratory updates, newsletter, website, and other marketing material.
- Coordinates and/or presents in-services and provides educational material to clients.
- Maintains a working knowledge of laboratory systems to facilitate real-time assistance with basic operations.
- Actively participates in quality initiatives, including identifying opportunities for process improvement.
- Keeps self and laboratory staff informed of current trends in outreach laboratory services, including industry competition
- Promotes professionalism within the department, hospital, and community; acts as a role model.
- Acts as a liaison between hospital marketing department and the laboratory.
- Serves on hospital and laboratory committees as approved by the Director, Outreach Services.
- Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Minimum Qualifications
- Bachelor's degree in related field required.
- Five years previous laboratory experience preferred.
- Marketing and sales experience preferred.
- Valid driver’s/chauffeur’s license required.
- Must meet MercyOne’s Motor Vehicle Safety Standards, be at least 18 years of age, and be eligible to drive per Iowa state law.
MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.
With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
